IT Assistant

We are seeking a hands-on IT Assistant to support the day-to-day IT operations of our group of companies. The role combines end-user support with infrastructure, network, and security administration across Microsoft 365, ERP, firewall, network, virtualization, and surveillance systems. The ideal candidate is technically versatile, service-oriented, and able to work independently across multiple sites. Microsoft 365 Administration
Administer Microsoft 365 tenant services — Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID (Azure AD) Manage user lifecycle: account creation, licensing, group and distribution list management, onboarding and offboarding Support MFA, conditional access, mailbox permissions, shared mailboxes, and mail flow troubleshooting Assist with Intune device enrolment, compliance policies, and application deployment
ERP Support – Microsoft Dynamics 365 Business Central
Provide first-line support to Finance, Accounts, and Operations users Manage user access, roles, and permission sets Coordinate with the ERP implementation partner on issues, change requests, and enhancements Support reporting, data uploads, and integration-related queries
Network & Security
Administer FortiGate firewalls — policies, NAT rules, VPN (IPSec/SSL), web filtering, and log review Configure and maintain UniFi network infrastructure — switches, access points, controllers, and Wi-Fi planning Hands-on Layer 2 / Layer 3 experience: VLANs, trunking, inter-VLAN routing, static/dynamic routing, DHCP, DNS Monitor network performance, troubleshoot connectivity issues, and maintain network documentation
Virtualization & Servers
Manage and maintain virtual environments on VMware ESXi and Proxmox Provision, patch, monitor, and back up virtual machines Support Windows Server roles (AD DS, DNS, DHCP, file services) and backup/restore operations
CCTV & Physical Security Systems
Administer IP CCTV systems — NVR/DVR configuration, camera commissioning, storage and retention management Manage user access, remote viewing, footage retrieval requests, and preventive maintenance Coordinate with vendors for installations, expansions, and fault rectification
Daily IT Support
Provide Level 1 and Level 2 support to office employees for desktops, laptops, mobile devices, printers, and peripherals Manage the IT helpdesk queue, log and track tickets, and elevate as required Perform device imaging, software installation, patching, and antivirus/endpoint protection management Maintain IT asset inventory, licensing records, and system documentation Support meeting rooms, AV equipment, and IT requirements for office events Assist with IT procurement, vendor coordination, and warranty claims
Experience & Education
Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field 3+ years of hands-on IT support/administration experience, preferably in a multi-company or multi-site environment Prior experience in the UAE is an advantage
Technical Skills (Essential)
Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID, Intune) Microsoft Dynamics 365 Business Central user and access support FortiGate firewall configuration and troubleshooting UniFi network equipment deployment and management Solid L2/L3 networking fundamentals — VLANs, routing, DHCP, DNS, TCP/IP VMware and/or Proxmox virtualization administration IP CCTV / NVR systems administration Windows Server and Windows 10/11 desktop support
Desirable
Certifications such as Microsoft 365 Certified: Administrator, NSE 4 (Fortinet), CCNA, VMware VCP, or UniFi UBWA PowerShell scripting for automation and bulk administration Exposure to macOS, Android, and iOS device management Familiarity with endpoint protection platforms (Microsoft Defender for Endpoint or equivalent)
Personal Attributes
Strong troubleshooting and problem-solving ability Good communication skills in English; ability to explain technical issues to non-technical users Customer-service mindset with a professional approach Able to prioritize and manage multiple tasks in a fast-paced environment Willing to travel between group office locations when required Valid UAE driving licence is an advantage
What We Offer
Competitive salary package as per UAE labour law Medical insurance and annual leave with air ticket Exposure to a broad, modern technology stack across multiple business verticals Opportunity for professional development and certification support