Customer Success Executive
5 days ago
Customer Appointment Generation:· Generate high-quality appointments for Sales and Aftersales functions.· Ensure the quality and professionalism of appointments and calls are maintained.· Meet and exceed qualitative and revenue-generating KPIs.Customer Retention & Satisfaction:· Build a rapport with customers to increase customer retention and lifetime value.· Resolve customer queries promptly to enhance satisfaction and improve company relationships.· Follow customer connect protocols to provide a seamless experience throughout the customer journey.Customer Communication:· Support customers via phone, email, and other channels, ensuring excellent customer service.· Apply effective communication techniques to handle transfers, call backs, holds, interruptions, and unintentional disconnects.· Use active listening and questioning skills to support productive telephone communication.· Ensure proper communication etiquette in all customer interactions.Dealing with Challenging Situations:· Effectively manage job stress and handle difficult customers or angry callers.· Apply appropriate actions to control communications and maintain professionalism.Team Collaboration & Development:· Collaborate with team leaders to identify opportunities for improvement.· Participate in weekly evaluations with the supervisor and quality team to address challenges and implement recommendations.· Display ownership of additional tasks and responsibilities as required.Training & Compliance:· Complete assigned training on time and attend training sessions as required.· Ensure full adherence to company policies and procedures.· Display time flexibility and work within floor shift requirements.Performance & Accountability:· Meet required SLAs and KPIs to ensure success in assigned duties.· Ensure completion of daily, weekly, and monthly performance evaluations as part of the ongoing development.
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Customer Success Growth Executive
2 weeks ago
United Arab Emirates, Dubai Fortis Full timeJob Description We are looking for a Customer Success & Retention Executive to manage high-value customers, drive renewals and expansion, and ensure long-term customer satisfaction and revenue growth. In this role, you will act as a trusted advisor to merchants, providing consultative support, tailored solutions, and structured account management. You will...
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Customer Success Executive
2 weeks ago
Dubai - United Arab Emirates (UAE) AW Rostamani Holdings Co LLC Full timeCustomer Appointment Generation:· Generate high-quality appointments for Sales and Aftersales functions.· Ensure the quality and professionalism of appointments and calls are maintained.· Meet and exceed qualitative and revenue-generating KPIs.Customer Retention & Satisfaction:· Build a rapport with customers to increase customer retention and...
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Customer Success Management Specialist
21 hours ago
, , United Arab Emirates Amadeus Full timeJob Title Customer Success Management Specialist The Customer Success Management Specialist drives customer relationships post-sale, ensuring adoption and value realization of Amadeus solutions. The role focuses on building strong post-sales partnerships, supporting renewals, and identifying growth opportunities, while closely collaborating with Sales and...
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Customer Success Management Specialist
46 minutes ago
united arab emirates Amadeus Full timeJob Title Customer Success Management Specialist The Customer Success Management Specialist drives customer relationships post-sale, ensuring adoption and value realization of Amadeus solutions. The role focuses on building strong post-sales partnerships, supporting renewals, and identifying growth opportunities, while closely collaborating with Sales and...
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Customer Success Manager
1 day ago
United Arab Emirates, Dubai DoubleTick Full timeJob Description Job Title: Customer Success Manager Department: Customer Success Location: Dubai (On-Site) Experience Required: 2-3 Years About DoubleTick: DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp...
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Customer Success Manager
21 hours ago
, , United Arab Emirates Amadeus Full timeJob Title Customer Success Manager Overview The airline industry is evolving, and airlines are taking full control of their products through Offer Management Systems. At Amadeus , the Offer Business Domain is leading this transformation with a market‑defining solution covering the full Offer value chain, including pricing, merchandising, ancillary...
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Customer Success Manager
2 hours ago
united arab emirates Amadeus Full timeJob Title Customer Success Manager Overview The airline industry is evolving, and airlines are taking full control of their products through Offer Management Systems. At Amadeus , the Offer Business Domain is leading this transformation with a market‑defining solution covering the full Offer value chain, including pricing, merchandising, ancillary...
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Principal Customer Success Manager
6 days ago
, , United Arab Emirates Cornerstone OnDemand Full timeWe're looking for a Principal Customer Success Manager This role is Remote,United Arab Emirates This role is available in UAE only The objective of the Principal CSM is to maximize customer success and retention while driving operational excellence to ensure customers realize the full value of their investment in Cornerstone. The role spans technology,...
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Customer Success Manager
2 days ago
united arab emirates Redis Full timeWho We Are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...
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Customer Success Manager
2 days ago
, , United Arab Emirates Redis Full timeWho We Are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...
