Customer Success Growth Executive
2 weeks ago
Job Description We are looking for a Customer Success & Retention Executive to manage high-value customers, drive renewals and expansion, and ensure long-term customer satisfaction and revenue growth. In this role, you will act as a trusted advisor to merchants, providing consultative support, tailored solutions, and structured account management. You will own retention, renewals, and cross-sell initiatives while leading complex customer projects and handling escalations across multiple stakeholders. This is a strategic, hands-on role for someone who enjoys working closely with customers, solving problems, and turning product adoption into measurable business outcomes. Key Responsibilities Customer Retention, Upsell & Cross-sell - Build and own strong relationships with key customers, deeply understanding their goals, workflows, and operational priorities. - Identify and drive cross-sell and upsell opportunities through consultative account management. - Develop and execute long-term account plans to increase product adoption and retention. - Own subscription renewals and proactively prevent churn. - Act as the main point of contact for customer escalations and priority issues. Partnership Conversion & Expansion - Convert partnership-based sales (Offer 29) into annual paid subscriptions. - Lead customer expansion initiatives, pilots, and rollouts, including multi-location merchants. - Manage project timelines, risks, and cross-functional dependencies to ensure successful outcomes. Customer Success Excellence - Monitor account health, usage metrics, and renewal cycles; proactively address risks. - Oversee merchant onboarding, training, site visits, and ongoing product adoption. - Handle commercial complaints and resolve them within agreed SLAs and ETAs. - Collaborate closely with Sales, Product, and Operations to ensure commercial and customer alignment. Requirements - 46+ years of experience in Customer Success, Account Management, or Client Services, ideally in SaaS or fintech. - Proven experience managing key accounts or large customer portfolios. - Strong background in handling complex customer projects involving multiple stakeholders or locations. - Excellent communication, stakeholder management, and problem-solving skills. - Ability to manage escalations calmly and drive structured, data-driven resolutions. - Analytical mindset with the ability to interpret customer data and translate insights into action.
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Head of Paid Social
6 days ago
, , United Arab Emirates Customer & Technology Full timeA leading marketing firm in the United Arab Emirates seeks a Lead Paid Social Officer to manage and coordinate Paid Social advertising accounts for various brands. This role involves overseeing campaigns on platforms like Meta, Snapchat, and TikTok, optimizing them for performance and commercial success. The ideal candidate will lead a Cairo-based team,...
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Customer Success Manager
1 day ago
United Arab Emirates, Dubai DoubleTick Full timeJob Description Job Title: Customer Success Manager Department: Customer Success Location: Dubai (On-Site) Experience Required: 2-3 Years About DoubleTick: DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp...
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Customer Success Growth Executive
3 days ago
Dubai, United Arab Emirates Fortis Full timeWe are looking for a Customer Success & Retention Executive to manage high-value customers, drive renewals and expansion, and ensure long-term customer satisfaction and revenue growth. In this role, you will act as a trusted advisor to merchants, providing consultative support, tailored solutions, and structured account management. You will own retention,...
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Customer Success Growth Executive
3 days ago
Dubai, United Arab Emirates Fortis Full timeWe are looking for a Customer Success & Retention Executive to manage high-value customers, drive renewals and expansion, and ensure long-term customer satisfaction and revenue growth. In this role, you will act as a trusted advisor to merchants, providing consultative support, tailored solutions, and structured account management. You will own retention,...
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Customer Success Growth Executive
2 days ago
dubai, United Arab Emirates Fortis Full timeWe are looking for a Customer Success & Retention Executive to manage high-value customers, drive renewals and expansion, and ensure long-term customer satisfaction and revenue growth. In this role, you will act as a trusted advisor to merchants, providing consultative support, tailored solutions, and structured account management. You will own retention,...
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Customer Success Management Specialist
24 hours ago
, , United Arab Emirates Amadeus Full timeJob Title Customer Success Management Specialist The Customer Success Management Specialist drives customer relationships post-sale, ensuring adoption and value realization of Amadeus solutions. The role focuses on building strong post-sales partnerships, supporting renewals, and identifying growth opportunities, while closely collaborating with Sales and...
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Customer Success Management Specialist
4 hours ago
united arab emirates Amadeus Full timeJob Title Customer Success Management Specialist The Customer Success Management Specialist drives customer relationships post-sale, ensuring adoption and value realization of Amadeus solutions. The role focuses on building strong post-sales partnerships, supporting renewals, and identifying growth opportunities, while closely collaborating with Sales and...
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GCC Regional VP, Customer Success
3 days ago
, , United Arab Emirates Innovaccer Inc Full timeA technology company in the healthcare sector is seeking a Regional Vice President-Customer Success to lead the GCC region. The role involves managing relationships with senior executives while overseeing a team to ensure customer success and leverage Innovaccer's products. Ideal candidates will have over 10 years of experience in healthcare, particularly...
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GCC Regional VP, Customer Success
3 days ago
, , United Arab Emirates Innovaccer Analytics Full timeA leading analytics company in the UAE is seeking a Regional Vice President-Customer Success to lead strategic customer initiatives across the GCC region. The role involves managing relationships with senior executives and leading a team of Customer Innovation Directors. Ideal candidates will have over 10 years of healthcare experience, excellent...
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, , United Arab Emirates Redis Full timeA leading tech company in the United Arab Emirates is seeking a Customer Success Manager to provide world-class support for high-value clients. You will build strong relationships, lead client onboarding, and ensure a seamless integration with the technology. Candidates should possess at least 3 years in customer-facing roles and a Bachelor's degree, with a...
