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Customer Service Representative

2 weeks ago


Dubai, Dubai, United Arab Emirates Digi Training and Development Institute Full time

Dubai, UAE

DG Training & Development Institution

DG Training & Development Institution, a KHDA-approved training institute in Dubai and an official IELTS test venue, is seeking a Customer Service Executive with strong sales and telesales skills to join our growing team.

Key Responsibilities

  • Handle customer inquiries via phone, WhatsApp, email, and walk-ins
  • Convert inquiries into enrollments through effective sales and telesales techniques
  • Make outbound calls to follow up on leads and promote courses
  • Provide accurate information about courses, schedules, fees, and registrations
  • Support student enrollment and payment coordination
  • Maintain and update customer records in CRM systems
  • Coordinate with academic and administrative teams
  • Ensure high customer satisfaction and professional service standards

Requirements

  • Proven experience in customer service, sales, or telesales (education or training sector preferred)
  • Excellent communication and persuasion skills in English
  • Strong interpersonal, negotiation, and closing skills
  • Knowledgeable in Microsoft Office (Word, Excel, Outlook)
  • Comfortable using ChatGPT and AI tools for sales communication and customer follow-ups
  • Must have own valid UAE residency visa and Emirates ID
  • Professional appearance and positive attitude
  • Ability to work in a target-driven, fast-paced environment

Working Schedule

  • Monday to Thursday: 10:00 AM – 7:00 PM
  • Saturday & Sunday: 12:00 PM – 5:00 PM
  • Friday: Off

Job Type: Full-time

Pay: AED4,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Dubai: 2 years (Required)