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Customer Service Representative
2 weeks ago
Dubai, UAE
DG Training & Development Institution
DG Training & Development Institution, a KHDA-approved training institute in Dubai and an official IELTS test venue, is seeking a Customer Service Executive with strong sales and telesales skills to join our growing team.
Key Responsibilities
- Handle customer inquiries via phone, WhatsApp, email, and walk-ins
- Convert inquiries into enrollments through effective sales and telesales techniques
- Make outbound calls to follow up on leads and promote courses
- Provide accurate information about courses, schedules, fees, and registrations
- Support student enrollment and payment coordination
- Maintain and update customer records in CRM systems
- Coordinate with academic and administrative teams
- Ensure high customer satisfaction and professional service standards
Requirements
- Proven experience in customer service, sales, or telesales (education or training sector preferred)
- Excellent communication and persuasion skills in English
- Strong interpersonal, negotiation, and closing skills
- Knowledgeable in Microsoft Office (Word, Excel, Outlook)
- Comfortable using ChatGPT and AI tools for sales communication and customer follow-ups
- Must have own valid UAE residency visa and Emirates ID
- Professional appearance and positive attitude
- Ability to work in a target-driven, fast-paced environment
Working Schedule
- Monday to Thursday: 10:00 AM – 7:00 PM
- Saturday & Sunday: 12:00 PM – 5:00 PM
- Friday: Off
Job Type: Full-time
Pay: AED4,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- Dubai: 2 years (Required)