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Guest Relation Officer

3 weeks ago

Sharjah, Sharjah, United Arab Emirates AWR Career Site Full time

Job responsibilities: 

· Greet and welcome customers confidently and professional manner

· Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments.

· Assisting the customers till a sales consultant becomes available. 

· Contacting the customers after two days of their visit to ensure maintaining high level of customer service.

· Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis

· Create the lead in Salesforce and transfer to the sales consultant

· Ensure all leads are converted and report to the manager

· Creating Leads from Telephone Inquiries and send it to the Sales Team.

· To ensure all incoming calls gets answered within three rings

· To ensure all calls will be transferred to the right person within 45 seconds

· Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required.

· Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly.

· Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily)

· Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly.)

· Support the Delivery in charge in conducting a physical stock check – (Weekly)

· Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily)

· Support in keeping records of maintenance of Test drive vehicles.

· Preparation in support of test drives to Sales Executive's.

· Ensure to collect customer feedback and forward the same to Branch Manager for review on daily      basis. (Daily)

· Assist in obtaining the required maintenance and support suppliers

· Keep a stock inventory of supplies and report to line manager accordingly 

Educational Qualification

· High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.

Work Experience

· Minimum 1-3 year of work experience in the similar role

Competencies

· Proven experience in customer service, preferably in a showroom, retail, or hospitality setting.

· Strong communication and interpersonal skills.

· Excellent organizational skills and attention to detail.

· Ability to work under pressure and handle multiple tasks.

· A professional and friendly demeanor with a focus on customer satisfaction.

  • Proficiency in Microsoft Office and showroom management software (preferred).

Languages

· English, Arabic is desirable