Assistant Store Manager

2 weeks ago

Sharjah, Sharjah, United Arab Emirates Mohamed Hilal Group Full time 120,000 - 240,000 per year

We are seeking a proactive and customer-focused
Assistant Store Manager
to support the Store Manager in overseeing daily store operations at
HOB
. This role plays a key part in driving sales, enhancing customer satisfaction, optimizing store performance, and leading the team to achieve operational excellence. The ideal candidate will possess strong leadership skills, a deep understanding of retail operations, and the ability to analyze data to support business decisions.

Key Responsibilities:

  • Assist the Store Manager in planning and executing strategies to attract and retain customers.
  • Coordinate daily customer service operations, including sales processes, order handling, and payment transactions.
  • Track and report on weekly, monthly, quarterly, and annual business objectives.
  • Monitor and maintain store inventory to ensure optimal stock levels.
  • Evaluate employee performance and identify staffing, hiring, and training needs.
  • Supervise, guide, and motivate team members to achieve high levels of performance.
  • Communicate with clients to assess their needs and ensure an exceptional customer experience.
  • Analyze consumer behavior and adjust product placement and positioning as needed.
  • Handle customer complaints professionally and ensure timely issue resolution.
  • Research market trends and new products to keep store merchandise up-to-date.
  • Prepare and analyze retail data reports, including sales, revenue, expenses, and competitor insights.

Qualifications:

  • Proven experience as a Retail Assistant Manager or in a similar supervisory retail role.
  • Experience with recruiting, coaching, and performance evaluation.
  • Strong understanding of financial principles, sales performance, and customer service standards.
  • Excellent numerical and analytical skills with the ability to prepare and interpret reports, spreadsheets, and sales metrics.
  • Proficient in MS Office applications, especially MS Excel.
  • Strong communication, leadership, and problem-solving abilities.
  • Ability to work in a fast-paced environment and handle operational challenges effectively.

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