Digital Project Manager

We are currently seeking a
Digital Project Manager
who will be responsible for supporting the successful delivery of digital initiatives within the Digital Guest Experience Programme, ensuring that digital products and services are delivered efficiently, effectively, and to a high standard, using agile principles and practices. The role will act as the bridge between business, technology and guest experience teams, ensuring that solutions are user-focused, data-driven and aligned to the Guest Masterplan.

Our client based in
Dubai
, is one of the largest multinationals in the region. This position is a contract role with an initial duration of
24 months
and is
renewable.

Key Responsibilities:

• Define, plan, and manage the end-to-end delivery of digital projects within the Digital Guest Experience programme.
• Establish clear project scope, objectives, deliverables and timelines, ensuring alignment with programme goals.
• Lead Agile ceremonies (stand-ups, sprint planning, retrospectives etc) and coordinate cross-functional teams to ensure timely delivery.
• Monitor progress against milestones, proactively addressing delays or blockers.
• Manage third-party vendors, contracts, and deliverables to ensure quality and on-time delivery.
• Support and coach delivery teams, Scrum Masters, and Product Owners to embed agile ways of working.
• Act as the central point of contact between business units, technical teams and external partners.
• Conduct regular stakeholder updates through steering committees, working groups, project boards and status reports.
• Facilitate workshops to capture requirements, validate solutions and gain alignment.
• Translate complex technical issues and solutions into clear, non-technical language.
• Build and maintain strong relationships to ensure buy-in, collaboration and support for delivery activities.
• Define acceptance criteria and quality standards for all deliverables.
• Oversee User Acceptance Testing (UAT) planning, execution and defect resolution.
• Ensure compliance with digital and data regulatory requirements.
• Monitor customer journey impacts, ensuring solutions deliver measurable improvements in experience.
• Capture, analyse, and action customer feedback to continuously refine digital products.
• Identify, assess, and manage risks and issues throughout the project lifecycle.
• Maintain risk and issue logs with clear ownership and mitigation plans.
• Ensure all changes are documented, evaluated for impact, and approved through governance processes.
• Proactively manage interdependencies across workstreams and programmes.
• Provide clear escalation paths and options for resolution when critical challenges arise.
• Track and report on key delivery metrics, including time-to-market, adoption rates, and operational efficiency gains.
• Lead post-implementation reviews to capture lessons learned and apply them to future initiatives.
• Drive process improvements across delivery methods, tools, and governance.
• Encourage a culture of data-driven decision-making within the project team.
• Prepare concise, visually engaging updates for programme leadership and key stakeholders.

Knowledge, skills & experience:

• Bachelor's degree in Digital Media, Computer Science, IT, Business, or related field
• Recognised project management qualification (e.g., PRINCE2 Practitioner, PMP).
• Agile methodology certification (Scrum Master , Release Train Engineer, Product Owner) preferred.
• ITIL Foundation (for service delivery alignment) is an advantage.
• 5-7 years worth of relevant experience
• Experience in customer-focused industries such as aviation, travel, retail, hospitality, or technology.
• Previous work in large-scale digital transformation or customer experience programmes is highly desirable.
• Technical or product background in software, cloud, or data platforms
• End-to-end delivery of digital products or services (discovery to post-launch optimisation).
• Agile and hybrid project management approaches.
• Strong knowledge of agile methodologies (Scrum, Kanban, SAFe) and digital product lifecycles.
• Experience with DXP platforms and preferable eCommerce systems.
• Familiarity with web performance optimization, analytics and accessibility standards
• Stakeholder engagement across technical and non-technical teams.
• Experience in managing risks, dependencies, and delivery across cross-functional team
• Budget management and vendor management.
• Digital analytics and data-driven decision-making.
• Understanding of responsive web design, mobile app development (iOS & Android), and API integrations
• Strong understanding of UX and customer journey mapping.
• Skilled in using agile delivery tools such as Jira, Confluence, Azure DevOps, or similar
• MS Project or equivalent scheduling tools.
• Miro or Figma for collaborative design.