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Admin Process Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Aswaar Consulting DMCC Full time

Overview:

As an Administrative Assistant (SSU), you will play a vital role in providing centralized support services to various departments or business units within the organization. The SSU Specialist will be responsible for streamlining processes, optimizing efficiencies, and delivering high-quality services to internal clients. The ideal candidate will possess strong analytical skills, attention to detail, and a customer-centric mindset.

Job Description:

· Process Optimization: Evaluate existing processes and workflows across departments to identify opportunities for streamlining and standardization.

· Service Delivery: Provide centralized support services to internal clients, including but not limited to finance, human resources, procurement, and IT. Serve as a single point of contact for inquiries,

requests, and issue resolution.

· Transaction Processing: Handle routine transactional tasks, such as invoice processing, expense reimbursement, payroll administration, and vendor management, in accordance with established policies and procedures.

· Data Management: Maintain accurate and up-to-date data records, databases, and documentation within the SSU. Ensure data integrity, consistency, and confidentiality in all transactions and communications.

· Reporting and Analytics: Generate and analyze reports to track key performance indicators (KPIs), service level agreements (SLAs), and operational metrics. Provide insights and recommendations for process improvements and performance optimization.

· Compliance and Governance: Ensure compliance with relevant regulations, policies, and standards governing shared services operations. Monitor adherence to internal controls and compliance requirements to mitigate risks and maintain audit readiness.

· Training and Knowledge Sharing: Develop training materials and conduct training sessions for end-users and clients on shared services processes and systems. Foster a culture of knowledge sharing and collaboration within the SSU team and across departments.

Qualifications:

· Minimum 3 years of administrative experience, customer service, finance operations, human resources, or any related field.

· Proficiency in MS Office (Word, Excel, PowerPoint and email support).

· Strong analytical and problem-solving skills, with the ability to analyze complex data sets and identify actionable insights.

· Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders at all levels of the organization.

· Experience in, database management, event management, and file organization.

· Excellent written and verbal communication skills.

· Ability to work independently, prioritize tasks, and manage multiple deadlines in a dynamic and fast-paced environment.

Please submit your CV at careersaswaarconsulting(dot)com

Job Type: Full-time

Pay: AED4, AED5,000.00 per month

Application Question(s):

  • What is your visa status? Can you join immediately?
  • Can you handle pressure and multi-tasking work? Yes or No
  • Are you a fast learner?
  • Are you well-versed in Microsoft office? Yes or No?

Experience:

  • Administrative Position: 3 years (Preferred)