Customer Liaison Officer

1 week ago

Dubai, Dubai, United Arab Emirates Redmayne Smith Full time 120,000 - 180,000 per year

Location: Office Based (Business Bay)

Role: Customer Liaison Officer

Hours: UK hours, local times will be: 11pm - 7.30pm or 12pm - 8.30pm in recognition of daylight saving

Key Performance Indictors:

  • Acting as the primary point of contact between the organisation and its customers.
  • Responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints
  • Facilitating communication between the customer and third party stakeholders.

Responsibilities:

Provide exceptional customer support

  • Serve as the main point of contact for customers, from purchase through to completion, ensuring clear and timely communication throughout.
  • Respond to enquiries via phone, email, and in-person, providing accurate information about products or services.
  • Address customer concerns and complaints, escalating issues to appropriate teams when necessary.
  • Refer clients on to our affiliates accordingly.
  • Proactively follow up with customers to ensure satisfaction with services or products.
  • Gather feedback and relay customer insights to relevant teams for continuous improvement.

Build and maintain key stakeholder relationships

  • Establish strong working relationships with customers, to foster loyalty, retention and repeat custom.
  • Nurture relationships with external stakeholders including developers, solicitors, and mortgage brokers, to ensure a smooth customer journey.
  • Support with the planning of online and face to face events and attendance at these events to ensure they run smoothly, and clients are looked after.

Deliver seamless customer resolution

  • Investigate and resolve customer issues promptly and effectively, ensuring a positive customer experience.
  • Coordinate with internal teams including sales and marketing to ensure timely delivery of solutions.
  • Monitor and track the progress of customer requests, to ensure resolution within established timelines.
  • Document and report reoccurring issues to identify root causes and recommend process improvements
  • Collaborate in team meetings to share insights, best practice and support continuous improvement initiatives.

Adhere to Company compliance and processes

  • Adhere to company policies, procedures, and service standards.
  • Stay informed about products, services, and industry developments to provide accurate information to customers.
  • Prepare relevant reports.

Skills/Qualifications

  • Proven experience in administrative or office support roles
  • Strong communication skills – both verbal and written
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Exceptional organisational and multitasking abilities
  • Comfortable working in a fast-paced, dynamic environment
  • Ability to manage confidential information with discretion
  • Prior experience supporting visa applications is desirable
  • A proactive and problem-solving mindset

Job Types: Full-time, Permanent

Pay: AED14, AED15,000.00 per month

Experience:

  • Sales : 2 years (Preferred)

Language:

  • Fluent English (Preferred)

  • Customer Liaison Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Grand Service Station Full time 40,000 - 80,000 per year

    Company DescriptionGrand Service Station (GSS), one of the renowned business units of the Buhaleeba Group, has been providing exceptional services since 1978. GSS is widely recognized as one of Dubai's most prestigious automotive service stations, offering a comprehensive range of quality car maintenance and repair services. Known for its commitment to...

  • Dubai office customer liaison specialist

    1 week ago

    Dubai, Dubai, United Arab Emirates YOUFINE ART SCULPTURE FACTORY Full time $40,000 - $80,000 per year

    Field Sales & Product PromotionPrimarily conduct offline on-site visits to target clients in Dubai and the Middle East, including decoration engineering firms, real estate developers, and commercial complexes. Meet the daily/weekly visit quota (referencing the overseas field sales standards of Huawei and Yutong: 3-5 effective client visits per day). On-site...

  • Receptionist & Parent Liaison Officer -

    1 week ago

    Dubai, Dubai, United Arab Emirates Sunmarke School Full time 120,000 - 180,000 per year

    About us:Fortes Education has been a leading education provider in the UAE for over four decades with premium international schools and nurseries that have experienced outstanding success and growth. Our schools offer the most innovative and character-building education in the entire Middle East region.Our core ethos and philosophy of education is Positive...

  • Customs Clearance Officer

    4 days ago

    Dubai, Dubai, United Arab Emirates MAC WORLD LOGISTIC Full time

    Company DescriptionMAC WORLD LLOGISTIC LLC provides end-to-end supply chain solutions through specialist teams and strong global networks, offering you competitive rates through major shipping lines. At MAC, we take pride in offering our clients personalized service at competitive pricing. Our professional members are trained to handle any task.MAC World...

  • Customer Services Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates VFS Global Full time 30,000 - 60,000 per year

    Job SummaryTo facilitate the VISA application process & handle front office & back-office operations conducted at the respective Visa Application Centers (VACs).Key ResponsibilitiesDocument scrutiny and collection of applications for visa processingHandle customer/applicant queries personally or via email, telephone.Handle cash and bank related transactions...

  • Customer Service Officer

    4 days ago

    Dubai, Dubai, United Arab Emirates EIX Consulting Full time

    Job Description – Counter StaffDesignation: Customer Service OfficerDepartment: OperationsReporting to: Manager Customer Service ExcellenceJob PurposeTo provide exceptional customer service to customers visiting the service centers for travel services. The role requires accurate document handling, data entry, queue management, and strict adherence to...

  • Customer Service Officer

    6 days ago

    Dubai, Dubai, United Arab Emirates Majid Al Futtaim Retail Full time 24,000 - 48,000 per year

    Customer Care Officer responsiblities:· Respond to customer inquiries via multiple channels (Walk in, phone, email) in a professional, courteous, and timely manner.· Provide accurate information regarding products, services, pricing, and company policies.· Resolve customer issues and complaints by identifying the problem and offering appropriate...

  • Customer Service Officer

    2 days ago

    Dubai, Dubai, United Arab Emirates Zurich Insurance Full time

    Job SummaryZurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local communities understand and protect themselves from risk both locally and globally.The Costumer Service Officer will process customer requests (either via a phone call or written request) to meet the...

  • Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates DiliTrust Full time 32,000 - 49,000 per year

    Administrative and Office OperationsManage office supply inventory and place necessary ordersOversee office maintenance, cleaning, and securityCoordinate office layout, seating arrangements, and workspace optimizationOrganize and maintain company records, documents, and databasesManage all administrative procedures related to immigration: preparing required...

  • Custom Clearance Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates TASC Outsourcing Full time 60,000 - 120,000 per year

    Job Title - Custom Clearance Officer (Air & Ocean)Type -OutsourcedContract - Long TermWork Location - Dubai SouthDG Certificate is mandatory( Dangerous good certificate)Minimum 5+ years of experienceMandatory details/Skills-Manage end-to-end air and ocean freight operations, including booking, documentation, and cargo tracking.Handle both import and export...