IT Service Desk Lead

6 days ago


Dubai, Dubai, United Arab Emirates Abu Dhabi Telemedicine C... Full time

The IT Service Desk Lead is responsible for overseeing daily operational activities of the Service Desk team, ensuring high-quality technical support and an exceptional end-user experience.

This role provides leadership, technical guidance, and process oversight while driving continuous improvement, service excellence, and adherence to ITIL best practices.

Responsibilities

  • Lead and support Service Desk analysts, providing coaching and guidance.
  • Oversee daily Service Desk operations, including staffing, workload, and ticket management.
  • Act as an escalation point for complex or high-priority incidents.
  • Ensure high-quality service delivery and a positive end-user experience.
  • Monitor and report on service performance, including SLAs and KPIs.
  • Drive continuous improvement through process optimisation, knowledge management, and automation.
  • Ensure adherence to ITIL-aligned processes and organisational policies.
  • Support ITSM tools, reporting, and the rollout of new technologies.
  • Collaborate with IT and business stakeholders to ensure effective service delivery.
Desired Candidate Profile

Associate s or Bachelor s degree in Information Technology or a related field, or equivalent experience.

ITIL Foundation certification preferred.

Experience in a Service Desk or IT support environment, with exposure to team leadership.

Working knowledge of ITSM tools and service management processes.

Strong communication, problem-solving, and stakeholder engagement skills.



  • Dubai, Dubai, United Arab Emirates Urban Fleet Delivery Service Full time

    Company DescriptionUrban Fleet Delivery Service is a Dubai-based company specializing in last-mile delivery and motorbike fleet operations across the fast-paced GCC region. We support food delivery platforms, e-commerce businesses, retailers, and corporate clients with reliable riders, efficient fleet deployment, and contract-ready operations. Our focus on...

  • Service Desk Analyst

    22 hours ago


    Dubai, Dubai, United Arab Emirates Gargash Group Full time

    Job Purpose:The Service Desk Analyst is responsible for providing first-line technical support to end users across the group. This job involves troubleshooting IT-related issues, responding to service requests, and ensuring the resolution of incidents in a timely and efficient manner. The Service Desk Analyst plays a critical role in maintaining IT service...

  • Service Desk Anayst

    1 week ago


    Dubai, Dubai, United Arab Emirates Macquarie Group Full time

    The Technology Service Desk team provides essential support to Macquarie's business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually...


  • Dubai, Dubai, United Arab Emirates Moksh Tech Full time

    Location: Dubai and Abu-dhabiRemote support - US afterhoursshift: 4days working with 10 hours working + 1 hour break (weekends working Friday to Monday; Saturday to Tuesday similar shift)8 PM EST to 7 AM ESTService Desk L2 - Skills with Intune-M365 support - Azure VM etc MSP experienced preferredFinancial services industry experience is a big plus


  • Dubai, Dubai, United Arab Emirates M42 Health Full time

    OverviewM42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities...


  • Dubai, Dubai, United Arab Emirates ALTHARAA ASSOCIATES CORPORATE SERVICE LLC Full time

    Female Candidate with Husbands Visa is preferred .English SpeakingJOB DESCRIPTIONAn office Receptionist is responsible for managing the front desk and serving as the first point of contact for visitors, clients, and callers. The role involves welcoming guests, handling incoming calls, and providing administrative support to ensure smooth daily office...


  • Dubai, Dubai, United Arab Emirates Sky High HR Solutions Full time

    Company DescriptionSky High HR Solutions, with offices in Abu Dhabi and Dubai, UAE, is a leading provider of HR solutions and staffing services. Our firm combines in-depth industry knowledge with a client-focused approach to deliver personalized services. We emphasize quality and reliability, offering innovative solutions that align with organizational...


  • Dubai, Dubai, United Arab Emirates Millennium Hotels and Resorts MEA Full time

    We are looking for an experiencedFront Desk Supervisorto join our team at a pre-opening hotel in one of Deira's most vibrant locations. You will play a key role in creating memorable guest experiences, ensuring smooth front desk operations, and leading a professional, guest-focused team. This is an exciting opportunity to help shape the front office...


  • Dubai, Dubai, United Arab Emirates AL INARA TOURISM L.L.C Full time

    We are hiring a confident and presentable Female Receptionist cum Visa Sales & Marketing Consultant for visit visa sales and front-desk handling. Responsibilities Handle front desk and welcome walk-in clients Attend phone calls, WhatsApp chats, and client inquiries Pitch and sell visit visa services (Europe/Schengen, UK, USA, Canada & all countries) Create...

  • Front Desk Manager

    6 days ago


    Dubai, Dubai, United Arab Emirates THE PIANO GALLERY Full time

    Job Title: Front Desk SupervisorLocation: UAE (Multiple Branches)Employment Type: Full-TimeDriving License Required: YesAbout the Role:We are seeking an experienced and dynamic Front Desk Supervisor to oversee the performance and coordination of Front Desk staff across 25+ branches. This role requires strong leadership, the ability to travel between...