Bell Attendant

2 days ago

Dubai, Dubai, United Arab Emirates NOVOTEL Full time

A Bell Attendant is responsible for assisting guests with their luggage, providing information about the hotel, and ensuring guests have a smooth check-in and check-out experience. They also handle guest requests, assist with special arrangements, and maintain a high level of professionalism and service. Additionally, they may assist with training new team members and participate in regular team meetings to improve service delivery.

  • Greeting guests upon arrival and providing excellent customer service.
  • Assisting guests with their luggage and escorting them to their rooms.
  • Providing information about hotel amenities, services, and local attractions.
  • Handling guest requests for transportation, such as calling taxis or arranging shuttle services.
  • Maintaining cleanliness and organization in the lobby and entrance areas.
  • Assisting with valet parking services when needed.
  • Responding to guest inquiries and complaints in a professional and timely manner.
  • Collaborating with other hotel staff to ensure a seamless guest experience.
  • Maintaining a professional appearance at all times and adhering to the hotel's grooming standards.
  • Ensuring all guest interactions are handled with a high level of discretion and confidentiality.
  • Participating in regular team meetings and training sessions to enhance skills and improve service delivery.
  • Liaise with all other departments for all Guest related matters.
  • Supervise the security of guests property during transfers and/or storage in the baggage area
  • Inform the Front Desk if guest acts suspiciously or has little luggage.
  • Report any unusual situation, fire or safety hazards, and damaged items needing repair to his line manager.
Desired Candidate Profile

High school diploma or equivalent.

  • Previous experience in customer service or hospitality industry preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle and lift luggage of varying weights.
  • Professional and courteous demeanour.
  • Knowledge of local attractions, restaurants, and transportation options.
  • Ability to work well in a team and maintain a positive attitude under pressure.
  • Willingness to work varied shifts, including nights, weekends, and holidays.

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