Assistant Manager

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Sofitel Full time 100,000 - 120,000 per year

Company Description

Sofitel Al Hamra Beach Resort

Job Description

  • To oversee the Club Millésime operations, including the butler service, ensuring that the hotel standards and procedures are fully known and followed.
  • To ensure uncompromising levels of cleanliness and maintenance through each Heartist's responsibility.
  • To ensure appropriate stock level for the smooth run of the Club Millesime operations and to prepare requisitions accordingly.
  • To use the proper telephone etiquette as per Sofitel standards.
  • To ensure a proper coverage and supervision of the lounge and butler service at all times.
  • To be present in the Club Millesime lounge during breakfast, afternoon tea and evening cocktail and to socialize with guests, playing a Public Relations role.
  • To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
  • To personally greet and escort the guests rather than pointing out directions.
  • To ensure that the privacy of the guests and the confidentiality of the information is respected.
  • To act as a representative of the Management when dealing with guest complaints or if a member of the Sofitel Club Millésime team is facing difficulties that she/ he cannot solve on her/ his own.
  • To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
  • To be fully aware of and to report all guest comments or complaints.
  • To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.
  • To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.
  • To personally supervise the Club Millesime VIP arrival (room block, room inspection, amenities) & welcome kit (international newspaper and welcome letter), as well as coordination with airport representative & Limousine driver.
  • To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.
  • To control registration cards after check in, cashier closures, rebate, paid out, bucket checks, ensuring that the audit and financial procedures are respected.
  • To daily review the Club Millésime logbook and to sign it.

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