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Country Manager
3 weeks ago
Country Manager -Service
Education – BE
Language -Need to speak Arabic
Age - Till 40
Exp – 5 + Years
Notice Period - Immediate - 30 Days
Purpose
Achieve customer satisfaction by ensuring the availability of service and spare parts to all customers.
Role Description
• Review the customer complaints and put effective preventive actions
· Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality
· Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries
· Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)
· Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)
· Develop programs/actions to improve service inflow and parts sales of distributors/dealers
· Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan
Desired Candidate ProfileCandidates who have worked in Original Equipment Manufacturer companies.
Mainly in Car and Bikes OEM companies.
Need to speak Arabic