Guest Relations Officer
2 weeks ago
Guest Communication & Customer Service
- Handle guest communication via WhatsApp, email, phone, and booking platforms before, during, and after stays
- Respond promptly to inquiries, reservations, complaints, and special requests
- Ensure a high standard of guest experience and satisfaction
- Manage check-in and check-out communication and provide clear instructions
Booking & Operations Support
- Coordinate bookings across multiple platforms (Airbnb, , etc.)
- Update availability, pricing, and guest details accurately
- Liaise with housekeeping, maintenance, and operations teams to ensure property readiness
Proven experience in holiday home rentals, hospitality, or short-term rental operations
Excellent written and verbal communication skills in English (additional languages are a plus)
Strong customer service and problem-solving skills
Well-groomed, professional, and confident in customer-facing interactions
Highly organized, detail-oriented, and proactive
Ability to work under pressure and handle multiple tasks
Proficient in MS Office and booking/CRM systems
Based in Dubai or willing to relocate
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