Guest Relations Officer

2 weeks ago


Dubai, Dubai, United Arab Emirates Client of Careers International Full time

Guest Communication & Customer Service

  • Handle guest communication via WhatsApp, email, phone, and booking platforms before, during, and after stays
  • Respond promptly to inquiries, reservations, complaints, and special requests
  • Ensure a high standard of guest experience and satisfaction
  • Manage check-in and check-out communication and provide clear instructions

Booking & Operations Support

  • Coordinate bookings across multiple platforms (Airbnb, , etc.)
  • Update availability, pricing, and guest details accurately
  • Liaise with housekeeping, maintenance, and operations teams to ensure property readiness
Desired Candidate Profile

Proven experience in holiday home rentals, hospitality, or short-term rental operations

Excellent written and verbal communication skills in English (additional languages are a plus)

Strong customer service and problem-solving skills

Well-groomed, professional, and confident in customer-facing interactions

Highly organized, detail-oriented, and proactive

Ability to work under pressure and handle multiple tasks

Proficient in MS Office and booking/CRM systems

Based in Dubai or willing to relocate



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