Automotive Service Advisor

13 hours ago


Dubai, Dubai, United Arab Emirates AL SHAALI MOTO TRADING Full time

Marwan Al Shaali Group is a leading automotive group in the UAE, specializing in motorcycles, golf carts, and electric vehicles (EVs). We are looking for a skilled and customer-focused Automotive Service Advisor to ensure excellent service experiences for our CFMOTO and EV customers.

Key Responsibilities:

  • Serve as the primary point of contact between customers and the service team for CFMOTO and EV vehicles.
  • Receive service requests, schedule appointments, and provide accurate service estimates.
  • Advise customers on maintenance, repairs, and service recommendations.
  • Coordinate with technicians to ensure timely and high-quality service delivery.
  • Maintain detailed service records and update CRM systems.
  • Handle customer inquiries, complaints, and follow-ups professionally.
  • Stay updated on CFMOTO products, EV technology, and automotive service procedures.

Requirements:

  • Proven experience as a Service Advisor in automotive, preferably with motorcycles, CFMOTO, or EVs.
  • Strong technical knowledge of CFMOTO and electric vehicles is a plus.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficient in Microsoft Office; familiarity with service management systems is a plus.
  • Fluent in English; Arabic proficiency is an advantage.

Qualifications:

  • Diploma or Bachelor's degree in Automotive, Mechanical, or related field preferred.

Benefits:

  • Competitive salary with performance-based incentives.
  • Health insurance and standard UAE benefits.
  • Opportunity to grow with a leading automotive brand.

Job Type: Full-time

Pay: AED6, AED7,000.00 per month

Experience:

  • Powersports: 2 years (Required)

Language:

  • Arabic (Required)


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