Credit Card Campaign Manager

7 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Outsized Full time

Who are we?

Outsized is a high-growth, well-funded disruptor in the fast-evolving talent economy. We focus on full-time contracts (remote or onsite), typically between 1–12 months. We help our talent upskill so they have better chances of landing their dream projects and charging fair rates. Outsized members also have access to an exclusive Community where they can connect with peers and experts, take part in live events, and find project collaborators.

Who are we looking for?

Our client, a leading consulting firm, is seeking a seasoned Credit Card Campaign Manager to lead their campaign management and fulfilment initiatives. This critical role offers the opportunity to drive customer acquisition, engagement, and retention while collaborating with cross-functional teams in a dynamic and fast-paced environment.

Key Responsibilities:

The Credit Card Campaign Manager will oversee end-to-end campaign activities, ensuring alignment with business objectives and delivering a seamless customer experience. Key responsibilities include:

Campaign Management:

  • Design and execute innovative marketing campaigns to boost credit card acquisition and usage.
  • Develop promotional mechanics, including offers, cashback, and seasonal rewards.
  • Collaborate with Sales, Analytics, Product, and creative/media teams to ensure campaign success.
  • Optimize campaign performance using data-driven insights and ROI analysis.

Fulfillment Coordination:

  • Manage the delivery of campaign promises such as cashback, gifts, and rewards.
  • Maintain vendor relationships to ensure timely and accurate fulfillment.
  • Develop robust systems for SLA tracking and issue resolution.
  • Address customer service queries and escalations related to campaigns.

Analysis and Reporting:

  • Monitor and analyze campaign performance using advanced analytics tools.
  • Prepare detailed post-campaign reports and actionable recommendations.
  • Enhance segmentation strategies and refine measurement frameworks to improve acquisition pipelines.

Stakeholder Collaboration:

  • Ensure all campaigns comply with regulatory and legal requirements.
  • Partner with IT, Analytics, and Marketing teams to implement data-driven and personalized campaigns.
  • Manage campaign budgets, ensuring cost-effectiveness.

Innovation and Continuous Improvement:

  • Stay ahead of industry trends and competitor strategies.
  • Propose innovative campaign ideas and fulfillment mechanisms.
  • Implement personalization across digital campaigns, CRM platforms, mobile apps, and web assets.

Skills & Qualifications:

  • Strong understanding of credit card products, payment systems, and marketing dynamics.
  • Proven expertise in campaign management, project management, and vendor coordination.
  • Analytical mindset with a focus on performance metrics and ROI measurement.
  • Excellent communication and negotiation skills.
  • Proficiency in CRM platforms and campaign management tools
  • Bachelor's degree in Marketing, Business Administration, or a related field (Master's preferred).
  • 5–7 years of experience in credit card marketing or campaign management.
  • Familiarity with banking regulations and compliance requirements.

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