Guest Relations Officer
2 days ago
DUTIES AND RESPONSIBILITIES:
Greet guests in an appropriate manner and give them an introduction as to the different services offered in the Connect.
Carry out guest's request in a professional manner.
Check guest charges and ensure that charges and payments are processed through the system.
Ensure familiarity of the different office equipment in the Connect.
Coordinate closely with the Guest Relations Officer and provide them assistance during peak periods.
Check and ensure the maintenance of the office equipment.
Raise maintenance issues to the attention of the Guest Relations Supervisor.
Exhibit sensitivity to the guest's needs and ensure that they are properly noted and endorsed.
Offer assistance in an appropriate manner.
Heed personal and professional improvement through continuous learning and attendance in internal and external training.
Uphold a warm and friendly working environment.
REQUIREMENTS:
A degree in a relevant field or a combination of secondary education and experience.
With relevant experience of at least 1 year in Business Center / Telephone operations.
Demonstrated ability to work in a team environment with minimum supervision and direction.
- Must have excellent communication skills both written and oral in English. Arabic, Chinese and Russian is a plus.
- Able to work in minimum supervision and can-do multi-tasking
Job Type: Full-time
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