Guest Relations Officer

2 days ago


Dubai, Dubai, United Arab Emirates DUBAI INTERNATIONAL HOTEL Full time

DUTIES AND RESPONSIBILITIES:

  • Greet guests in an appropriate manner and give them an introduction as to the different services offered in the Connect.

  • Carry out guest's request in a professional manner.

  • Check guest charges and ensure that charges and payments are processed through the system.

  • Ensure familiarity of the different office equipment in the Connect.

  • Coordinate closely with the Guest Relations Officer and provide them assistance during peak periods.

  • Check and ensure the maintenance of the office equipment.

  • Raise maintenance issues to the attention of the Guest Relations Supervisor.

  • Exhibit sensitivity to the guest's needs and ensure that they are properly noted and endorsed.

  • Offer assistance in an appropriate manner.

  • Heed personal and professional improvement through continuous learning and attendance in internal and external training.

  • Uphold a warm and friendly working environment.

REQUIREMENTS:

  • A degree in a relevant field or a combination of secondary education and experience.

  • With relevant experience of at least 1 year in Business Center / Telephone operations.

  • Demonstrated ability to work in a team environment with minimum supervision and direction.

  • Must have excellent communication skills both written and oral in English. Arabic, Chinese and Russian is a plus.
  • Able to work in minimum supervision and can-do multi-tasking

Job Type: Full-time



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