Reservations Agent

1 day ago

Dubai, Dubai, United Arab Emirates Marriott Full time

Job Description

Manage all reservation requests, amendments, and cancellations.

Confirm guest requirements and assign appropriate room types.

Check room availability and verify applicable rates.

Explain guarantee policies, special rates, and cancellation rules.

Record and process special requests.

Respond to questions regarding hotel facilities, services, and room features.

Apply selling techniques to maximize revenue.

Enter reservation details accurately in the system.

Follow procedures when addressing guest concerns.

Maintain confidentiality and protect company assets.

Provide clear, professional communication in person and by phone.

Assist team members in meeting common goals.

Skills Set

Reservation systems

Customer service

Communication

Problem-solving

Accuracy and documentation

Desired Candidate Profile

Service-driven mindset.

Strong communication skills.

Attention to detail.

Ability to work effectively in a team.

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