Reservations Agent
2 weeks ago
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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Reservations Agent
1 week ago
Dubai, Dubai, United Arab Emirates Phoenix One Group Full timeWe Are Hiring | Reservation AgentLocation:Dubai, UAECompany:Phoenix One TourismPosition:Reservation AgentAre you organized, detail-oriented, and great at communication? We are looking for a proactiveReservation Agentto join our team and ensure smooth and efficient reservation operationsWhat we're looking for Strong attention to detail and logical...
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Reservations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Royal Adventure Travel & Tourism Full timeThis is a full-time on-site role for a Reservation Agent located in Dubai. The Reservation Agent will be responsible for managing bookings, handling customer inquiries, providing excellent customer service, and performing receptionist duties. Daily tasks include answering phone calls, processing reservations, and ensuring smooth communication between clients...
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Reservations Agent
1 day ago
Dubai, Dubai, United Arab Emirates City Seasons Dubai Hotel Full timeRole DescriptionThis is a full-time on-site role located in Dubai for a Reservations Agent. The Reservations Agent will be responsible for handling guest reservations, maintaining efficient communication via phone and email, providing excellent customer service to meet customer satisfaction, and supporting receptionist duties when required. The role also...
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Reservations Agent
1 week ago
Dubai, Dubai, United Arab Emirates Intercity Hotel Dubai Jaddaf Waterfront Full timeHotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.Checking reservations daily for compliance to...
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Reservation Agent
3 days ago
Dubai, Dubai, United Arab Emirates MIRA CONSTRUCTION L.L.C Full timeThe Reservation Agent will be responsible for managing all aspects of guest reservations and booking inquiries across multiple platforms (OTA, direct, corporate). This role requires excellent communication skills, attention to detail, and the ability to coordinate effectively with internal teams (housekeeping, finance, and property management) to ensure...
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Reservations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Raffles Hotels & Resorts Full timeThis role handles all customer inquiries related to room reservations, with a strong focus on revenue maximization, quality service, and brand standards. The Reservations Agent is responsible for converting inquiries into confirmed bookings while delivering an exceptional guest experience and supporting the hotel s revenue management strategy.Reporting to...
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Reservations Agent
3 days ago
Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...
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Reservations Agent
6 days ago
Dubai, Dubai, United Arab Emirates Minor International Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...
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Reservations Agent
1 week ago
Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...
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Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Wellcube Full timePosition Summary:The Reservations Agent is responsible for processing and managing hotel reservations in accordance with established policies, procedures, and revenue guidelines. The role ensures accuracy, efficiency, and professional handling of all booking inquiries while coordinating with relevant departments to support operational efficiency and guest...