Communications Manager

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people's lives and build an awesome organisation that inspires.

Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region's best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We're now entering our next chapter — one powered by AI. We're looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it's streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

What you'll do

• External comms & PR
• Develop and implement external communications plans for key product and business
  
  announcements across Careem's verticals (Careem Pay, Careem Food, Careem Quik, Careem
  
  DineOut, Careem Bike, Tenants, Donations, and more).
• Draft bilingual press releases, media statements, and executive briefings that reflect Careem's
  
  tone and strategic objectives.
• Maintain and strengthen relationships with tier-one media across print, digital, and broadcast
  
  channels to secure consistent, high-quality coverage.
• Build and nurture strong relationships with journalists and editors covering fintech, AI, business,
  
  and lifestyle across both English and Arabic titles in the UAE.
• Identify and leverage emerging digital media channels and new content formats to stay ahead of
  
  the rapidly evolving media landscape.
• Proactively pitch stories, interviews, and features that reinforce Careem as the region's leading
  
  tech platform
• Provide strategic counsel on crisis communication in coordination with the leadership team and
  
  relevant stakeholders.
• Collaborate cross-functionally with Social Media, Marketing, Product, and Government Relations
  
  teams to ensure message consistency across channels.

• Collaborate with senior leaders and external partners to develop case studies, op-eds, articles,
  
  and whitepapers.

• Events & executive profiling

• Identify and coordinate executive speaking opportunities at leading, impactful industry events,
  
  preparing talking points and media briefing documents.
• Evaluate the quality and relevance of external events and advise on Careem's participation
  
  strategy to ensure alignment with business objectives.
• Prepare senior leadership for speaking engagements through tailored briefing documents and
  
  prep sessions
• Ensure all spokespeople are media-trained, confident, and aligned with Careem's narrative and
  
  messaging.
• Attend events in person to support on-the-ground communications, manage media interactions,
  
  and post-event feedback.

• Identify high-impact, relevant awards for Careem's senior leadership and internal teams across
  
  functions, and manage the full nomination process.

• Agency management

• Manage Careem's PR agency, providing strategic direction, evaluating performance, and ensuring
  
  proactive delivery of results.

• Conduct regular performance reviews and ensure the agency delivers creative, insight-led
  
  communications that drive measurable outcomes and a clear ROI.

• Content strategy

• Produce and edit high-quality content in both English and Arabic for media, blogs, and external
  
  platforms.
• Maintain brand consistency across all communications, ensuring adherence to Careem's external
  
  comms guidelines.
• Review and approve all communications and campaigns related to Careem Ads partnerships,
  
  ensuring compliance with brand safety, regional sensitivities, and reputational standards.
• Build and maintain documentation, templates, and trackers to streamline communications
  
  processes and ensure best practices are followed.

What you'll need

• Fluent in Arabic and English, written and spoken
• Strong written and verbal communication skills
• 7+ years of experience in corporate communications or public relations (agency background
  
  preferred)
• Thrives in a fast-paced environment, highly adaptable
• Strong UAE media relations
• Deep understanding of the UAE media landscape and emerging digital storytelling platforms
• Can easily collaborate with senior leadership and cross-functionally
• Experience managing external agencies
• Experience with crisis & reputation management
• Proficient in using ChatGPT and Google Gemini to enhance content development across comms
  
  workflows.
• Skilled at building AI-assisted processes that significantly increase output quality, volume, and
  
  turnaround time, improving team productivity

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.