Digital Account Manager

Who we are

With offices in Abu Dhabi, Dubai and Manchester, Q has a reputation for big ideas, new insights, relentless tenacity and achieving exceptional results for our clients – across the UAE, Middle East, United Kingdom, Europe and USA.

Our vision

We aspire to be the world's most sought-after communications agency, inspiring moments of brilliance and happiness through our exceptional services and actions; a collective of creatives and communicators who we encourage and nurture in both mind and body; adding unparalleled value to our clients and making a real difference in the world. 

Why join us

Q is a special place to work, made up of a passionate team who deliver brilliance and exceptional service to our clients.  Our people are very important to us and we like to look after them by providing a range of opportunities and benefits, including:

Be better at what you do:

• Qcademy offers you the opportunity to learn and grow with us.  We pride ourselves on our teams' personal and professional development.   
• We promise to give you all the tools you need in a great workspace so you can focus on being the best version of you.
  

You are our story: 

• We believe that our people are our greatest achievement and know our team is our greatest asset. 
• We regularly show our appreciation to our people and celebrate their achievements.

Flexible Fun Work Space:

• Our people enjoy coming into work and spending time with each other.  
• We offer flexibility to help our people get the balance right between life in and outside of work. 
• We are a team of professionals who know what it takes to get the job done. 
• But we also know how and when to have fun.  

Be part of something bigger:

• We embrace diversity and inclusion.  Our team is proudly made up of people from across the globe and we see this as one of our greatest strengths. 
• With international offices and a global client portfolio Q Communications continues to grow and you can be part of the journey. 

Create Impact:

• We deliver campaigns for our clients that impact their business and your friends will be talking about at the water cooler. 
• We care about the community we live in and are passionate about giving back.  Through our Q Cares program we show our support for causes that we're passionate about.

We live and breathe our values:

Connection | Creativity | Respect | Communication | Passion

As a Digital Account Manager, you'll be responsible for managing and executing digital marketing campaigns, ensuring client satisfaction, and collaborating with your team to achieve exceptional results. This role is ideal for someone with a strong understanding of digital marketing, social media management, and client relationship building.

Who you are

• Qualifications – Degree in Communications, Digital Marketing, or related field, with 5+ years of experience. Fluency in Arabic (spoken and written) is highly preferred.
• Social Media Expertise – Strong knowledge of social media platforms and performance marketing strategies. 
• Communication & Leadership – Excellent client-facing skills and team leadership abilities.
• Project Management – Experience handling multiple projects, deadlines, and budgets.
• Creativity & Innovation – Ability to create engaging, high-impact digital content.
• Client Service Excellence – Proven ability to maintain and grow client relationships.

Key responsibilities:

- Strategic Planning & Execution

• Develop client calendars and align content with branding.
• Collaborate with the creative team on campaign development.
• Monitor and optimize campaign performance with data-driven insights.
• Stay up to date with industry trends to drive innovative strategies.
  
  

- Client Relationship Management

• Act as the main client liaison, ensuring seamless communication.
• Understand client goals and proactively address challenges.
• Conduct regular check-ins and maintain high client satisfaction.
• Upsell services and work on growing new business with new client leads.

- Creative & Team Collaboration

• Work closely with creative and performance teams to bring campaigns to life.
• Participate in brainstorming sessions and contribute to digital strategies.
• Provide coaching, feedback, and growth opportunities for the team.
• Oversee task management using WIPs.

- Tools & Technology

• Utilise tools like Sprout Social for monitoring and analytics.
• Maintain reporting accuracy and ensure data hygiene.
  

- Team Management & Development

• Monitor team performance through WIPs, constant feedback.
• Provide coaching, feedback, and learning opportunities for team growth.

- Market Knowledge & Upskilling

• Stay ahead of digital trends and conduct competitive analysis.
• Participate in learning programs like Qcademy for ongoing professional development.

We look forward to hearing from you—apply now using the link below.