Support Specialist – Shop Chat Marketplace

1 week ago

Dubai, Dubai, United Arab Emirates Shop Chat Portal Full time 60,000 - 80,000 per year

Company: ShopChat Portal LLC

Location: Dubai, UAE

Job Type: Full-Time

Work Environment: On-site

About ShopChat Portal

Shop Chat Portal LLC, a licensed UAE company based in Business Bay, Dubai, is the developer and operator of ShopChat, an innovative e-commerce application that merges online shopping with social interaction into a single unique experience.

Our mission is to provide users with a modern, safe, and seamless shopping journey while empowering merchants and businesses to showcase their products and services effortlessly.

Through ShopChat, users can:

  • Buy new and second-hand products across various categories.
  • Sell directly as individuals or businesses.
  • Enjoy integrated payment and delivery solutions within the app.
  • Experience unique features such as interactive games, competitions, and community product partnerships.

We are committed to the highest standards of quality and security, ensuring a smooth and trustworthy connection between consumers and merchants through reliable payment and shipping services.

As we continue to scale, we're looking for a Customer Support Specialist who can understand our system end-to-end and provide world-class support to our users, sellers, and partners.

Position: Customer Support Specialist Responsibilities

As a Customer Support Specialist at ShopChat, you will:

Customer Interaction & Support

  • Respond to customer inquiries via chat, email, and calls with professionalism and empathy
  • Assist users with account issues, orders, payments, refunds, deliveries, and general app navigation
  • Guide sellers through onboarding, product listing, verification, and dashboard usage
  • Handle escalations and ensure timely resolution of customer complaints

System & Dashboard Handling

  • Work on our internal ShopChat Dashboard, including:
  • Reviewing orders, transactions, and shipping updates
  • Verifying sellers and users
  • Monitoring issues
  • Managing support tickets within the system
  • Follow internal SOPs and workflows accurately

Quality & Reporting

  • Escalate technical issues to the development team when needed
  • Prepare daily/weekly reports on user issues and trends
  • Suggest improvements to enhance user experience
  • Maintain accurate records of all customer interactions

RequirementsEssential Skills

  • Previous experience in Customer Support (Marketplace, E-commerce, Logistics, or App Support preferred)
  • Strong communication in English (Arabic is a strong advantage)
  • Ability to understand and learn complex system dashboards
  • Knowledge of order flows, payments, refunds, and marketplace operations
  • Familiarity with CRM tools or admin dashboards

Personal Skills

  • Problem-solver with patience and empathy
  • Ability to handle pressure and multitask
  • Detail-oriented with strong follow-up skills
  • Fast learner and comfortable with technology

Qualifications

  • Diploma or Bachelor's degree (any field)
  • Minimum 1–2 years of customer support experience
  • UAE experience preferred

What We Offer

  • Competitive salary
  • Growth opportunities inside a fast-scaling tech startup
  • Friendly, supportive work environment
  • Continuous training on ShopChat systems and dashboards
  • Career development and multi-department exposure

How to Apply

Send your CV and a brief introduction to:

Or apply directly through Indeed.

Job Type: Full-time

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