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Support Specialist – Shop Chat Marketplace
2 weeks ago
Company: ShopChat Portal LLC
Location: Dubai, UAE
Job Type: Full-Time
Work Environment: On-site
About ShopChat Portal
Shop Chat Portal LLC, a licensed UAE company based in Business Bay, Dubai, is the developer and operator of ShopChat, an innovative e-commerce application that merges online shopping with social interaction into a single unique experience.
Our mission is to provide users with a modern, safe, and seamless shopping journey while empowering merchants and businesses to showcase their products and services effortlessly.
Through ShopChat, users can:
- Buy new and second-hand products across various categories.
- Sell directly as individuals or businesses.
- Enjoy integrated payment and delivery solutions within the app.
- Experience unique features such as interactive games, competitions, and community product partnerships.
We are committed to the highest standards of quality and security, ensuring a smooth and trustworthy connection between consumers and merchants through reliable payment and shipping services.
As we continue to scale, we're looking for a Customer Support Specialist who can understand our system end-to-end and provide world-class support to our users, sellers, and partners.
Position: Customer Support Specialist Responsibilities
As a Customer Support Specialist at ShopChat, you will:
Customer Interaction & Support
- Respond to customer inquiries via chat, email, and calls with professionalism and empathy
- Assist users with account issues, orders, payments, refunds, deliveries, and general app navigation
- Guide sellers through onboarding, product listing, verification, and dashboard usage
- Handle escalations and ensure timely resolution of customer complaints
System & Dashboard Handling
- Work on our internal ShopChat Dashboard, including:
- Reviewing orders, transactions, and shipping updates
- Verifying sellers and users
- Monitoring issues
- Managing support tickets within the system
- Follow internal SOPs and workflows accurately
Quality & Reporting
- Escalate technical issues to the development team when needed
- Prepare daily/weekly reports on user issues and trends
- Suggest improvements to enhance user experience
- Maintain accurate records of all customer interactions
RequirementsEssential Skills
- Previous experience in Customer Support (Marketplace, E-commerce, Logistics, or App Support preferred)
- Strong communication in English (Arabic is a strong advantage)
- Ability to understand and learn complex system dashboards
- Knowledge of order flows, payments, refunds, and marketplace operations
- Familiarity with CRM tools or admin dashboards
Personal Skills
- Problem-solver with patience and empathy
- Ability to handle pressure and multitask
- Detail-oriented with strong follow-up skills
- Fast learner and comfortable with technology
Qualifications
- Diploma or Bachelor's degree (any field)
- Minimum 1–2 years of customer support experience
- UAE experience preferred
What We Offer
- Competitive salary
- Growth opportunities inside a fast-scaling tech startup
- Friendly, supportive work environment
- Continuous training on ShopChat systems and dashboards
- Career development and multi-department exposure
How to Apply
Send your CV and a brief introduction to:
Or apply directly through Indeed.
Job Type: Full-time
