Sales and Customer Service Representative
2 weeks ago
We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for handling client inquiries, providing support, ensuring customer satisfaction, and maintaining a professional company image at all times.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Manage and resolve customer complaints efficiently.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions, feedback, and actions taken.
- Coordinate with internal departments to ensure prompt resolution of customer issues.
- Follow up with clients to ensure their concerns are fully addressed.
- Contribute to improving customer service procedures and standards.
Requirements:
- Proven experience in customer service or a related field.
- Excellent communication skills (verbal and written).
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficiency in MS Office and CRM systems is a plus.
- Fluency in English; additional languages are an advantage.
Job Type: Full-time
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