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Customer Service Executive

2 weeks ago

Sharjah, Sharjah, United Arab Emirates ADIV Human Resources Consultancies, L.L.C Full time

We're Hiring: Customer Service Executive (Shift-Based Role)

Are you someone who genuinely enjoys interacting with people and delivering excellent customer service? We're looking for a
Customer Service Executive
to be the friendly face and first point of contact for our clients.

This is a
shift-based role
, ideal for candidates with strong customer service experience who are confident, well-presented, and professional in handling clients.

Key Responsibilities:


• Welcome and assist clients and visitors with a positive, service-oriented attitude


• Handle customer queries related to company services, applications, and documentation


• Guide clients through online portals and basic processes


• Coordinate with internal teams to resolve client requests smoothly


• Maintain accurate records of client interactions


• Manage walk-ins, queues, and ensure a pleasant lobby experience


• Handle escalations professionally and follow up until closure


• Encourage client feedback and reviews after service completion

What We're Looking For:


• Minimum
2 years of customer service / client-facing experience


• Strong communication and interpersonal skills


• Comfortable working in a
shift-based environment


• Well-groomed, confident, and customer-focused personality


• Basic computer skills and attention to detail


• Experience in business setup / free zone / service industry is a plus


• English is mandatory; Arabic or any additional language is an advantage

Why Join Us?


• Front-office, people-centric role


• Exposure to professional client handling


• Stable shift-based work environment


• Opportunity to grow within client experience and service operations


Interested candidates can apply directly or share their CV via LinkedIn.