Customer Service Executive

1 week ago

Sharjah, Sharjah, United Arab Emirates MILLENNIUM FASHIONS INDUSTRIES LTD Full time

Job description:

Job Title: Customer Service Executive

Location: Sharjah Airport Freezone

Company:

About Us:

is a leading provider of premium mosquito nets and home protection solutions in the UAE. We are dedicated to delivering quality products and exceptional customer service to ensure a safe and comfortable environment for our clients.

Job Description:

We are seeking a motivated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for providing excellent support to our customers, handling inquiries, resolving complaints, and ensuring a smooth purchasing experience.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Assist customers with product information, orders, and delivery tracking.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Maintain accurate customer records and update the CRM system.
  • Collaborate with the sales and logistics teams to ensure seamless customer service.
  • Provide feedback to management on customer trends and recurring issues.

Requirements:

  • Previous experience in customer service, retail, or sales support is preferred.
  • Excellent communication skills in English (Arabic is a plus).
  • Strong problem-solving and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficient in MS Office and CRM software.
  • Positive attitude, patience, and a customer-first mindset.

What We Offer:

  • Competitive salary and performance incentives.
  • Friendly and supportive work environment.
  • Opportunities for professional growth and development.

Job Type: Full-time

Ability to commute/relocate:

  • Sharjah: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer service: 1 year (Required)

Language:

  • Arabic (Preferred)

Job Type: Full-time

Pay: Up to AED4,000.00 per month

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