Service Advisor
2 weeks ago
Job Summary
We are seeking an experienced Service Advisor with multi-brand premium vehicle experience and mandatory Arabic language skills. The ideal candidate will manage high-value customers, coordinate workshop operations, and deliver an exceptional service experience in a luxury automotive environment.
Key Responsibilities
- Greet and assist customers professionally in Arabic and English
- Understand customer concerns and prepare accurate job cards
- Explain repair requirements, estimates, and timelines clearly
- Coordinate with technicians for diagnostics, repairs, and parts
- Handle service processes for multiple premium/luxury vehicle brands
- Provide regular service updates to customers
- Upsell value-added services while maintaining transparency
- Ensure high customer satisfaction and CSI scores
- Maintain accurate service records, invoices, and CRM entries
Requirements & Qualifications (Mandatory)
- Minimum 3–5 years' experience as a Service Advisor
- Hands-on experience with multi-brand premium / luxury vehicles
- Arabic speaker – mandatory (English required)
- Strong customer handling and communication skills
- Knowledge of automotive service workflow and repair processes
- Experience using DMS / service management systems
- Valid UAE driving license
Preferred (Added Advantage)
- Experience with European luxury or exotic brands
- Technical qualification or automotive diploma
- Experience in high-end multi brand workshops
Job Type: Full-time
Pay: AED5, AED8,000.00 per month
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