Commercial Operations Coordinator

About Project People

Our purpose is to accelerate and support the transformation across the food and beverage industry by enabling the people, businesses, and ideas that are building the future of food in the GCC and beyond. Project People aspires to be the go to partner that enables organisations to unlock their full potential across the entire value chain of the food industry.

Role Overview

The Commercial Operations plays a critical role in managing the commercial engine of Project People. This role owns the day to day use of the CRM system to support outbound activity, campaigns, relationship management and follow-up, while also providing coordination across projects, client engagement and executive scheduling.

You will ensure that contacts, opportunities and campaigns are accurately managed, communication is timely and professional, and marketing and outreach activity is executed consistently.

Key Responsibilities

CRM Ownership & Campaign Execution

• Act as the primary owner of the CRM system, ensuring data accuracy, structure and consistency
• Build, manage and execute outbound email campaigns directly through the CRM
• Send questionnaires, surveys and feedback tools via CRM and campaign platforms
• Distribute marketing collateral, thought leadership and updates to targeted audiences
• Segment contact lists based on role, sector, geography and engagement status
• Track open rates, responses, engagement and follow-up actions
• Maintain opportunity stages, activity logs and next steps within the CRM

Marketing & Outreach Support

• Support the execution of marketing and business development campaigns
• Coordinate the distribution of decks, proposals and insight materials
• Ensure all outbound communication aligns with Project People positioning and tone
• Maintain a clean and up to date database for ongoing outreach activity

Project & Commercial Coordination

• Coordinate internal and external actions across live projects and commercial opportunities
• Track deliverables, actions and timelines to ensure momentum is maintained
• Support the senior team by keeping priorities visible and organised

Presentations & Materials

• Prepare and update presentation decks for client meetings, pitches and workshops
• Format and refine content to ensure clarity, consistency and professionalism
• Maintain a structured library of decks, templates and collateral

NDAs & Document Management

• Issue NDAs and engagement documentation
• Track signature status and follow up as required
• Ensure documents are correctly filed and accessible

Follow-Up & Relationship Management

• Manage follow-up actions after meetings, introductions and campaigns
• Ensure next steps are captured, communicated and progressed
• Act as a reliability layer between conversations and execution

Diary & Meeting Management

• Manage diaries and meeting schedules for senior team members
• Coordinate meetings across multiple stakeholders and time zones
• Ensure agendas, materials and preparation are in place

Candidate Profile

• Highly organised and process driven
• Confident using CRM systems as a core working tool
• Comfortable executing email campaigns and managing data
• Strong written communication and attention to detail
• Professional, proactive and commercially aware

Experience & Skills

• 2+ years in a coordination, operations, CRM or commercial support role
• Hands on experience with CRM systems and email campaign tools
• Strong PowerPoint and Excel capability
• Experience handling confidential and client facing communication

Why This Role Is Important

This role underpins how Project People communicates with the market, manages relationships and converts conversations into outcomes. Strong CRM ownership and disciplined follow-up are essential to scaling impact and maintaining a high standard of client engagement.

Please note that your first screening may be with an AI and we will only consider relevant candidates.