Client Director

ROLE OVERVIEW

PURPOSE OF JOB

Oversee the effective management of a team/division, ensuring a professional and comprehensive administration service is provided to existing and prospective clients and in line with strategic objectives set by the Group Board.

MAIN RESPONSIBILITIES AND DUTIES

• Jointly responsible for the success of the business – able to strategically plan and proactively direct the administration function for the Group.
• To deliver and integrate initiatives to promote the achievement of optimum operational, financial and business performance.
• Ensure that the spirit of JTC is engendered and shared within the Group.
• May be required to attend board/divisional meetings and contribute to board papers/reports as appropriate.
• Fulfil the function of "Client Director" on appropriate client entities.
• Ensure good corporate governance in accordance with regulatory requirements while aligning to the Group's overall aims, business plan and long-term strategy.
• Attend and lead client meetings, either on or off site. Liaise with professional advisors to ensure the Group delivers both a proficient and added value service.
• Develop, retain and enhance long term relationships with clients, their advisers, intermediaries and other introducers of work, maintaining a high level of client care.
• Effectively manage and accurately price new business enquiries, ensuring the resources and services provided by the Group are fully explained.
• Active participation at internal business development meetings; demonstrate an ability to identify new business opportunities and where possible introduce prospective new business to the Group.
• Advise and remain responsible for the complex aspects of a client's portfolio and maintain knowledge of all the division's clients, to nurture close working relationships with other associate directors, directors and employees of the Group
• Provide any other duties as defined or deemed necessary by the Local Board.
• Adhere to Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
• Be responsible for analysing, assessing and managing the risks associated with own portfolio of clients as well as that of the division's, and where relevant, the Group's business as a whole.
• Monitor the division's risk assessments and review measures to ensure conformity, remaining aware of risk exposure, including fulfilment of responsibilities under the review procedures.
• Remain aware of the obligations for the reporting of unusual transactions and act as a guide to the division in this respect Adhere to JTC core values and expected behaviours.
• Act as an "A" signatory (subject to approval by appropriate Board and Committee).
• Develop an ability to inspire and motivate the division and the wider Group to sustain the Group's unique stakeholder culture.
• Develop, coach and mentor senior management team, providing guidance on the management of employees according to Group standards and policy, ensuring employee's and division's adherence to their contractual obligations.
• Adhere to CPD requirements in accordance with qualification level and in-house procedures.
• Develop self and always ensure knowledge in relevant field.
• Adhere to the JTC core values and expected behaviours.
• Any other duties as deemed necessary or defined by Management and/or Group Board.

ESSENTIAL REQUIREMENTS

• Proven experience in client service delivery and portfolio management.
• Demonstrated ability to manage teams and meet deadlines.
• Deep understanding of UAE regulations.
• Relevant financial qualifications and/or experience.

OUR COMMITMENT TO INCLUSION & WELLBEINGJTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.