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Client Director

2 weeks ago

Dubai, Dubai, United Arab Emirates WISER Full time

We are Wiser, an award-winning Employer Branding & Early Talent agency. We build employer brands to guide the best in the biz into their dream career with our clients.

We're a home for people who think big and expect more, where creative and recruitment meet to change the way people think about work.

Our creatives use design, product, film, strategy and marketing to capture what makes companies great and showcase it in the market. Our recruitment teams introduce the right people at the beginning of their career to set these companies apart.

We believe that people will do their best work when they're in a space that enables it. And that's what we've shaped at Wiser — a culture where everyone can be real and back themselves, surrounded by high performers who take ownership of their career and make moves, no matter their background.

To find out more about us, take a look at our website or check us out on Instagram @wearewiser.

What's this role all about?

Our Client Directors will lead the charge across our largest client businesses, working with brilliant creative minds across all departments to deliver the highest-quality work and to embed our partnership model.

Alongside a few weeks of learning about all things Wiser, you will be assigned your own clients, which you will lead from end-to-end with support from the project management team. Existing client leads will spend time with you to get under the skin of the accounts, and your team lead will be on standby to support across the board. You will be the main point of contact for your senior clients, and your Project Manager will work with you on all things day-to-day.

You will take full ownership of those client accounts, building a rhythm to support our partnership and upsell new service lines as we build them. This will involve everything from regular monthly meets; quarterly steers and biannual creative workshops. You're in the driving seat, ensuring inspirational creative briefs and agreeing clear scopes of work. Our team of Account Leads & Client Directors will grow our business, optimising the magic Wiser can bring.

It will be your responsibility to gather this information from our wonderful clients, listen to their needs and ensure that's seen through. You'll also have half an eye on opportunities to bring in other Wiser teams, from marketing to partnerships and early talent. Overall you'll connect all the dots to ensure a fully rounded service for all of our clients, consistently managing their expectations and requirements along the way.

What will you spend your time doing?

  • Are a do-er and a leader. You rally the team and set clear expectations, but are not afraid to get your hands dirty. Even when you don't have all the answers, you know how to connect and direct the team to access them. Ultimately, you lead by example and oversee perfect execution on time, every time.
  • Love the detail, but also have a vision. You are as responsible as your Project Manager for making sure decks look beautiful and don't have typos; as well as for thinking days, weeks, months ahead. You always stay positive and keep morale high while foreseeing and mitigating problems.
  • Are comfortable on the front line. Relationship building is the biggest part of your job, internally and externally. You'll be acting as the face of Wiser for all of the clients you look after, and as a result, you need to be confident working with all types of people.
  • Are commercially savvy. You are results and performance-focused, ensuring our projects are profitable by agreeing clear scopes of work at the outset. Clients love your clarity, and the finance team love your management. You always have an eye out for the next opportunity and raise the ambitions of our clients.
  • Are people focused and creatively passionate. Above all else, you believe in Wiser values and instil this in the work you lead our team to deliver for our clients. You raise the bar through your confidence in protecting creative ideas and creating opportunities for new ones to flourish, all in the name of changing the way people think about work.

What are we looking for?

  • 7+ years in a client-facing Account Management role. You don't need to have previously worked in Employer Branding, but it'd be a lovely bonus if you did.
  • Brilliant spoken & written communication skills. We talk a lot and we write even more emails so it will be helpful if you're a natural communicator. Emojis welcome.
  • Experience crafting and delivering a creative product for clients - from brief and strategy to creative development, production & delivery. Creative agency background is a big plus.

What's in it for you?

  • On top of your holiday allowance, the office also closes for up to 2 weeks over the festive period so we can all recharge before coming back in the new year.
  • Wiser Bank Holiday - a beloved Purple People tradition in the form of an extra day off in October each year to celebrate our first ever million-pound-month (Yep, it happened in 2022 and we still celebrate)
  • Moving House Day - one of life's most stressful events made easier by an extra day off.
  • Work from Anywhere allowance - everyone has a number of days to work from home or wherever they fancy. Whether it's staying home on to snuggle your cat or working from Greece for a week in the summer, WFA is the answer
  • Learning & development - our monthly 'Wiser Way' days give you the chance to choose from a selection of training modules taught by our leaders. Whether it's how to craft the perfect deck with our Creative Director, how to speak confidently about commercials with our CFO, or get some tips on managing for the first time with our Head of People, the schedule has something for everyone
  • Therapy - with 5 therapists to choose from, each year you can get up to x3 therapy sessions subsidised through Wiser to take either here in our own secret Log Cabin, externally or online (you pay £20 a session and we cover the rest)
  • Private Health Insurance - full coverage once you've passed probation. From necessities like the dentist, doctors and opticians, to mega rewards like gym and travel discounts, it's a winner.
THE ROAD TO WISER...
  • Apply (Go on... do it)
  • Intro call with the Talent team
  • Video call with the hiring manager
  • Tour of the gaff & a task
  • Final with our COO

At Wiser, we're committed to fostering a culture where everyone feels empowered to be themselves and inspired to excel. We know that true creativity and innovation thrive when diversity is celebrated and everyone is given equal access to opportunities. That's why we welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, religion, ability, or socioeconomic status.

We believe that everyone should feel comfortable and be able to back themselves in an inclusive environment where individuality is celebrated. We're building a team as diverse as the brands we work with, and our aim is to change the way people think about work.

If you're passionate about making meaningful moves in an environment that's as inclusive as it is high-performing, we can't wait to see what you'll bring to Wiser. Feel free to reach out to our Talent Team if you need any adjustments to make our hiring process more accessible.