Medical Receptionist

5 days ago

Sharjah, Sharjah, United Arab Emirates Sara Medical Center Full time
  • A medical receptionist is responsible for greeting patients, scheduling appointments, managing patient records, and handling administrative and clerical tasks in a healthcare setting. Key duties include answering phones, verifying insurance, processing payments, and maintaining a calm and organized front desk environment. They serve as the first point of contact and play a crucial role in the patient experience and the efficient operation of the clinic or hospital. Core responsibilities
  • Patient and visitor management: Greet patients and visitors professionally, answer questions, and direct them appropriately.

Essential skills and qualifications

  • High school diploma or equivalent; certification in medical administration is a plus.
  • Experience in a similar administrative or medical receptionist role.
  • Knowledge of medical terminology and office management software.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency with computers, including Microsoft Office Suite.
  • Ability to handle sensitive information confidentially and maintain a calm demeanor under pressure.
  • Appointment scheduling: Manage the provider schedule by booking, confirming, and rescheduling appointments, and notifying providers of patient arrivals.
  • Record maintenance: Accurately collect, update, and maintain patient records, both paper and electronic, while ensuring confidentiality.
  • Billing and payments: Verify patient insurance information, collect co-pays or outstanding balances, and process payments.
  • Communication: Answer and direct phone calls, manage messages, and act as a liaison between patients and healthcare staff.
  • Clerical duties: Perform general administrative tasks such as filing, photocopying, and faxing.
  • Office organization: Keep the reception and waiting areas clean and organized, and monitor and reorder office supplies and equipment.
  • Patient support: Assist patients with paperwork and address their concerns with empathy and compassion.

Job Type: Full-time

Ability to commute/relocate:

  • Sharjah: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • UAE Insurance Acknowledge : 1 year (Required)
  • UAE Medical Receptionist: 1 year (Required)

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