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Medical Receptionist

7 hours ago

Dubai, Dubai, United Arab Emirates Emirates European Medical Centre Full time

Vacancy for an Arabic Speaking Medical Receptionist at:

THE EMIRATES EUROPEAN MEDICAL CENTRES

Location: Dubai, UAE

Umm Suqeim 2 & Jumeirah 1

JOB TITLE: MEDICAL RECEPTIONIST (ARABIC SPEAKER)

REPORTS TO: HEAD RECEPTIONIST

JOB SUMMARY:

The Emirates European Medical Centres are vibrant and busy complementary medicine facilities. Our receptionists provide a high quality, responsive service to all patients, ensuring that they handle enquiries efficiently and in accordance with the practice requirements. We are looking for a bright, enthusiastic, experienced receptionist, who has excellent customer service, sales and organisation skills, to join our team.

Job responsibilities:


• Welcome patients as they enter the clinic, in a warm and friendly manner


• Be passionate about our services, and able to convey the benefits of them to our patients and potential patients


• Translate, in person and in writing, for doctors and management


• Make, confirm and move appointments, in person and on the telephone


• Liaise with doctors


• Answer and make phone calls in order to handle appointment queries, route calls to the correct person and handle complaints


• Explain our price structure, discounts for courses of treatment and take payments


• Make summaries of daily payments


• File and retrieve records, documents and reports


• Follow up on calls, messages, mail and emails


• Ordering stationery and office supplies


• Provide general administrative support and other secretarial tasks, as required

Requirements:


• Minimum experience of at least 2 years, preferably as a Medical Receptionist in the UAE, but other relevant sales and receptionist experience will be considered


• Fluent Arabic and English languages essential - excellent written and verbal communication skills in both languages


• Passion for and experience in sales is essential


• Relevant degree, fully attested for the UAE, appreciated but not essential, high school completion essential


• Above average skills with Microsoft Office suite (Word, Excel and Outlook)


• Must be flexible with working hours and be able to travel between the two clinics locally


• Ability to work under pressure and to tight deadlines


• Good organisational and time management skills – this job involves a lot of multitasking


• Excellent interpersonal skills


• Honest, reliable and detailed oriented


• Discrete, with a thorough understanding of confidentiality issues


• Well-groomed appearance