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Customer Service Executive
2 weeks ago
Handle customer inquiries via phone, email, chat
Provide accurate information on products, services, and policies Resolve customer complaints and escalate issues when necessary
Process orders, requests, returns, and cancellations
Maintain accurate customer records in CRM systems
Follow up to ensure customer satisfaction and resolution
Meet service KPIs and quality standards
Coordinate with internal teams to resolve customer issues
Collect customer feedback and suggest improvements
Adhere to company policies and UAE regulations