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Customer Service Executive

2 weeks ago


Dubai United Arab Emirates UAE ISD Peregrine Consultancy Services Full time
  • Handle customer inquiries via phone, email, chat

  • Provide accurate information on products, services, and policies Resolve customer complaints and escalate issues when necessary

  • Process orders, requests, returns, and cancellations

  • Maintain accurate customer records in CRM systems

  • Follow up to ensure customer satisfaction and resolution

  • Meet service KPIs and quality standards

  • Coordinate with internal teams to resolve customer issues

  • Collect customer feedback and suggest improvements

  • Adhere to company policies and UAE regulations