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Store Manager
8 hours ago
About The Job
As a Louis Vuitton
Store
Manager
, you will be an ambassador of the Brand. You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to identify business opportunities and implement the related actions in order to ensure the achievement of your store's goals. You will be directly accountable for developing the business and monitoring your store's operations and budget.
Job responsibilities
Team Management
and
Development
Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the Field Coach Trainer to tailor individual action plans
Identify, recruit and develop talents, secure succession plans
Organize the team in an efficient manner according to business needs and delegate responsibility
Translate strategic and business goals into concrete and individual actions and objectives
Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
Manage and coach Managers into managing and developing their own teams
Client
and
Business Development
Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, Country office team…) and fostering synergies between categories
Build a loyal Clientele, leveraging all clienteling tools
Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives
Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
Act as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
Be aware of the competitive landscape and market trends
In multi-store markets, develop relationships with surrounding Louis Vuitton Store Managers to optimize business opportunities and Client experience
Profile
Role Model on Selling and Floor Management
Lead by example on the floor, understand the Clients' needs, identify potential areas of improvement and cultivate a feel for the market trends
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring Louis Vuitton Promise standards are achieved
Provide consistent and qualitative feedback, coach the team on the spot and coach your Managers into coaching their own teams
Operations
Ensure policies, standards and Louis Vuitton procedures are communicated and implemented
Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
Role Model the 4 Louis Vuitton Attitudes:
Curiosity, Empathy, Agility, Commercial Mindset
Reference LVM30473
