IT Technical Support
6 hours ago
The IT Technical Support will be responsible for providing professional, responsive, and high-quality support to clients using Synosys Technologies' software products. This role involves resolving technical issues, delivering product training, and ensuring a seamless user experience through outstanding customer service.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and in-person.
- Provide software training, product demonstrations, and feature walkthroughs to clients.
- Diagnose and resolve technical issues related to software products and IT systems.
- Ensure a high level of customer satisfaction through courteous, efficient, and solution-oriented support.
- Log and document support activities, technical resolutions, and client feedback in the internal system.
- Coordinate with the development team to escalate unresolved issues and track resolution progress.
- Assist in improving support processes and contribute to knowledge-base documentation.
Candidate Requirements:
- Male candidates from Kerala are preferred.
- 1–2 years of experience in IT support or software customer service.
- Strong understanding of IT support processes, troubleshooting methodologies, and support tools.
- Bachelor's degree in IT, Computer Science, Electronics & Communication, or a related field.
- Excellent verbal and written English communication skills.
- Strong analytical thinking, problem-solving skills, and a customer-first attitude.
- Ability to learn new software systems quickly and adapt to technical challenges.
- UAE driving license is an added advantage.
Job Type: Full-time
Language:
- Malayalam (Required)
-
Technical Support Engineer
7 hours ago
Dubai, Dubai, United Arab Emirates TLS IT Solutionts Full timeWe are seeking a dedicated and proactive L1 Technical Support Engineer to join our dynamic team. In this role, you will be responsible for providing frontline technical assistance to our clients/customers. Your primary objective will be to diagnose and resolve technical issues promptly and effectively to ensure customer satisfaction.Key...
-
IT Technical Support
6 hours ago
Dubai, Dubai, United Arab Emirates IT Max Global Full timeSummaryThe L1 Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. Microsoft 365 applications, Azure administration is a must to apply This role will deal with a VIP client.Main DutiesTroubleshooting...
-
Technical Support Engineer
6 hours ago
Dubai, Dubai, United Arab Emirates IT Max Global Full timeSummaryThe L1 Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. Microsoft 365 applications, Azure administration is a must to applyMain DutiesTroubleshooting the issues related to Server Operating...
-
IT Support Specialist
6 hours ago
Dubai, Dubai, United Arab Emirates Technest Support Center Full timeJob SummaryThe IT Assistant provides technical support and assistance to ensure the smooth operation of computer systems, networks, and office technology. This role supports employees with hardware, software, and basic network issues and assists the IT team in maintaining IT infrastructure.Key ResponsibilitiesProvide first-level technical support to staff...
-
Technical Support
7 hours ago
Dubai, Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full timeWe are seeking a dedicated IT Technical Support specialist to join our parking management team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software to ensure smooth operation within our parking management environment.Responsibilities:Provide technical support for hardware, software, and...
-
Technical Support
7 hours ago
Dubai, Dubai, United Arab Emirates Sicuro Group Full timeCompany DescriptionWe are a specialized provider of technology-enabled risk management solutions, headquartered in Dubai, UAE.Please do not apply unless you have the required qualifications and experience. We will respond to all qualified persons, but we are unable to respond to all the unqualified applicants due to the scale of speculative submissions.Job...
-
Technical Support
7 hours ago
Dubai, Dubai, United Arab Emirates Sicuro Group LLC Full timePurpose of RoleThis vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You ll solve diverse technical challenges for clients...
-
IT Support/ Technical Support
6 hours ago
Dubai, Dubai, United Arab Emirates TASC Outsourcing Full timeKey ResponsibilitiesTechnical Support & OperationsOnboarding & CoordinationA/V & Facility SystemsCompliance & ProjectsRequirementsDiploma/Bachelor's in IT, Computer Science, or related field.0–3 years of IT support experience (fresh graduates encouraged).Strong knowledge of Windows OS, MS Office, basic networking, and ITSM/ticketing tools.Familiarity with...
-
IT Technical Support
1 day ago
Dubai, Dubai, United Arab Emirates ZIVA Full timeThe RoleThe IT Technician will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization. The role involves maintaining IT infrastructure, supporting end-users, and assisting in the implementation of new technologies aligned with company requirements in the UAE. Key...
-
IT Support Lead
7 hours ago
Dubai, Dubai, United Arab Emirates MingXuan IT Services Full timeWe are seeking a proactive IT Support Lead to manage and guide our IT support team while ensuring the smooth operation of end-user systems and infrastructure. The ideal candidate will combine technical expertise with leadership skills to drive efficient issue resolution, maintain high service standards, and support organizational IT initiatives.Key...