IT Support Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Technest Support Center Full time

Job Summary

The IT Assistant provides technical support and assistance to ensure the smooth operation of computer systems, networks, and office technology. This role supports employees with hardware, software, and basic network issues and assists the IT team in maintaining IT infrastructure.

Key Responsibilities

  • Provide first-level technical support to staff (hardware, software, email, printers, internet).
  • Install, configure, and maintain computers, laptops, printers, and peripherals.
  • Assist with system setup for new employees (email accounts, system access, hardware).
  • Troubleshoot basic network and connectivity issues.
  • Perform regular system checks, updates, and backups as instructed.
  • Maintain IT inventory, licenses, and equipment records.
  • Escalate complex technical issues to senior IT staff or external vendors.
  • Ensure data security and follow company IT policies and procedures.
  • Assist with basic server, network, or CCTV support if required.
  • Provide user guidance and basic IT training when needed.

Requirements & Qualifications

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
  • 1–2 years of experience in an IT support or assistant role (fresh graduates may be considered).
  • Basic knowledge of Windows OS, MS Office, email systems, and common office software.
  • Basic understanding of networks (LAN/WAN, Wi-Fi).
  • Good troubleshooting and problem-solving skills.
  • Strong communication skills and a service-oriented attitude.
  • Ability to work independently and as part of a team.

Skills

  • Hardware & software troubleshooting
  • Technical support
  • Time management
  • Attention to detail
  • Basic networking
  • Customer service mindset

Working Conditions

  • Office-based role
  • May require occasional after-hours or weekend support
  • Full-time position

Job Types: Full-time, Permanent

Pay: AED5, AED7,000.00 per month

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