Front Desk Clerk

2 weeks ago

Dubai, Dubai, United Arab Emirates GOHYDIGITAL Full time

Front Desk Clerk - Dental Clinic Job Summary The Front Desk Clerk at our dental clinic is responsible for providing exceptional customer service and ensuring smooth front desk operations. This role involves greeting patients, managing appointments, handling inquiries, and performing various administrative tasks to support the dental team. Key Responsibilities - **Patient Reception and Service:** - Greet patients warmly and professionally as they arrive. - Check patients in and out, ensuring all necessary paperwork is completed. - Provide information about dental services, procedures, and insurance coverage. - Handle patient inquiries and concerns promptly and courteously. - **Appointments and Scheduling:** - Manage and schedule patient appointments using the clinic's scheduling system. - Confirm upcoming appointments and follow up on missed or rescheduled appointments. - Coordinate with dental staff to optimize appointment schedules and patient flow. - **Administrative Duties:** - Answer phone calls and direct them to appropriate departments or personnel. - Handle correspondence, emails, and other forms of communication. - Maintain the front desk area, ensuring it is tidy and organized. - Perform general clerical tasks, such as filing, photocopying, and faxing. - **Billing and Insurance:** - Verify patient insurance information and update records as necessary. - Collect payments, co-pays, and process billing transactions. - Assist patients with insurance claims and questions regarding their accounts. - **Record Keeping and Compliance:** - Maintain accurate and confidential patient records. - Follow all clinic policies and procedures. - Ensure compliance with health and safety regulations, including HIPAA. - **Coordination and Communication:** - Liaise with dental assistants and hygienists to ensure timely patient care. - Coordinate with other departments to meet patient needs and resolve issues. - Communicate effectively with team members to ensure smooth operations.

Job Type: Full-time

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