Car Wash
2 weeks ago
- Oversee all car wash operations, ensuring efficient workflow and adherence to service standards, including managing wash cycles and equipment performance.
- Manage and train a team of car wash attendants, providing guidance, performance evaluations, and fostering a positive work environment to promote teamwork.
- Monitor inventory levels of cleaning supplies and chemicals, place orders, and manage stock to ensure the availability of necessary materials.
- Handle customer inquiries, complaints, and feedback professionally, resolving issues promptly to maintain customer satisfaction and loyalty.
- Implement and enforce safety protocols and procedures, ensuring a safe working environment for all employees and customers.
- Maintain the cleanliness and organization of the car wash facility, including wash bays, waiting areas, and equipment, to enhance the customer experience.
- Manage the cash register and daily transactions, including opening and closing procedures, and accurately reconcile cash drawers.
- Analyze sales data and operational metrics to identify areas for improvement and implement strategies to increase profitability.
- Develop and maintain relationships with vendors and suppliers, negotiating pricing and ensuring timely delivery of goods and services.
- Conduct regular inspections of equipment and facilities, coordinating maintenance and repairs to prevent downtime and ensure optimal performance.
- High school diploma or equivalent is required; additional certifications in management or customer service are a plus.
- Minimum 2 years of experience in a car wash or similar customer service environment, demonstrating progressive responsibility.
- Excellent communication and interpersonal skills, capable of interacting effectively with customers and staff.
- Strong understanding of car wash equipment and maintenance procedures, with the ability to troubleshoot basic issues.
- Proven experience in supervising and leading a team, including performance management and conflict resolution.
- UAE Driving License is Must
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