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Front Office Supervisor

2 weeks ago


Dubai, Dubai, United Arab Emirates Marriott Full time

Key Responsibilities

  • Support the Front Office Manager in daily operational oversight
  • Supervise front office areas including bell desk, concierge, telephone operations, and guest services
  • Ensure seamless check-in and check-out processes
  • Handle guest concerns, resolve issues, and maintain service recovery standards
  • Monitor staffing levels to meet guest service, operational, and financial targets
  • Coordinate team communication to reinforce goals and expectations
  • Understand departmental impact on hotel financial performance and work to achieve targets
  • Attend to daily operational tasks ensuring quality and efficiency
  • Assist in maintaining a high level of guest satisfaction
  • Oversee Front Office in the absence of senior management

Skills Set

  • Front office operations
  • Guest relations
  • Team leadership
  • Conflict resolution
  • Service recovery
  • Operational coordination
Desired Candidate Profile

Diploma or high school certificate with 2 years of front office/guest service experience

OR a 2-year degree in Hospitality, Hotel Management, Business, or related field

Strong interpersonal, communication, and leadership skills

Ability to manage conflict, handle pressure, and resolve guest situations professionally

Team-oriented, proactive, and committed to service excellence