Front Office Supervisor

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott Full time

Job Title

Front Office Supervisor JW Marriott Marquis Hotel Dubai Dubai, UAE

Job Details

Country: UAE

City: Dubai

Industry: Hospitality

Function: Front Office & Guest Services

Job Type: Full-time

Key Responsibilities

  • Support the Front Office Manager in daily operations
  • Supervise front desk, concierge, guest services, and telephone operations
  • Ensure smooth check-in and check-out procedures
  • Handle guest complaints and resolve escalations promptly
  • Monitor staffing levels to meet guest service and operational needs
  • Ensure brand standards and service quality are consistently met
  • Communicate daily goals, expectations, and performance updates to the team
  • Assist in managing room inventory and daily revenue-related tasks
  • Oversee shift operations and ensure adherence to policies and SOPs
  • Support training, coaching, and performance feedback for team members
  • Promote strong teamwork, professionalism, and guest-focused culture
  • Assist with emergency procedures and service recovery situations
  • Perform front desk duties as needed during busy periods
  • Coordinate with other departments to support seamless guest experiences

Skills Set

  • Front desk operations
  • Guest communication
  • Conflict resolution
  • Team leadership
  • Room inventory basics
  • Time management
  • Hotel systems (PMS, MARSHA, Opera/FOSSE)

Why Join Us

  • Work with one of the world s leading luxury hotel brands
  • Strong career development and training programs
  • Collaborative, multicultural work environment
  • Opportunities to grow within Marriott s global portfolio
Desired Candidate Profile

High school diploma or GED required; hospitality degree preferred

2 years of front office or guest service experience

Strong leadership and communication skills

Ability to resolve problems and manage guest expectations

Proactive, organized, and able to handle pressure

Team-oriented with strong interpersonal skills

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