EEMC Technical Shop Support Engineer I

Job Purpose
Join our
Engine Maintenance Centre
, a cutting-edge maintenance facility, where we deliver exceptional Maintenance, Repair, and Overhaul (MRO) services for the engines of Emirates' fleets. Our integrated team excels in Engine Technical Services (ETS), Propulsion Planning and Logistics, and more, all within our advanced Engine Shops and Test Cell. With a strong commitment to quality and safety, we streamline processes to strip, inspect, and rebuild engines seamlessly in one state-of-the-art location. Join us to be part of a team where precision and excellence drive every operation.

As a
Technical Shop Support Engineer
, you will provide technical support for the Emirates engine fleet and ensure that the Shop Visits are achieved at the highest level of standard as per Original Equipment Manufacturer (OEM) recommendations and Airworthiness requirements, and meeting the company requirements in terms of Quality, Turn Around Time and Cost Optimization.

In This Role, You Will

• Technically review the Airline workscope and associated set of documents. Provide feedback for possible changes. Customer 'Repair Specs' shall be used to verify the correctness of workscope levels. Cross-check verification of customer reports for system upload.
• Prepare and approve EEMC internal workscope that includes all the airline requirements (including Service Bulletins, Airworthiness Directives, Aircraft Maintenance Programme tasks, etc) and translate the work to be performed on the engine from customer workscope to Job Instructions.
• Prepare and/or approve all the Task cards in EEMC ERP system (IFS solution) so Planning and the shop floor production can review and prepare the work. Supervise the supply of the task cards to the shop floor (print format or e-Task card).
• Supervise Task cards customisation as necessary depending on the engine activities and feedback from Production.
• Provide continuous Technical Support to the shop floor for any enquiry related to the disassembly, inspection, repairs, tooling, capability, assembly, and testing of the engine. Support the New Repair process or the introduction of new modification.
• Coordinate with Engine's Manufacturer to request assistance for troubleshooting, clarification on Manuals and any sort of technical support beyond EEMC scope of responsibilities.
• Accountable for the compliance of all the technical instructions provided to the shop floor, as per regulatory requirements, Maintenance Organisation Exposition, Engineering Procedure Manual, Standard Operating Procedures etc.
• Supervise the review of Engine Manual revisions and Service Bulletins for Routine and Repair Task Card amendments.
• Provide support for the reconciliation of Shop Visit Report and Invoices on monthly basis with finance department
• Coordinate the release of engines after test and provide all the re-delivery documents such as but not limited to Life Limited Part status, Service Bulletins and Airworthiness Directives reports, AMP tasks list, Assembly Status Report, Carry Forward sheet, Ship loose, Ship Short, final release certificate; and organise/upload on the documents to the designated portals.

Qualification

To be considered for this role, you must meet the below requirements:

• Degree in Aeronautical, Avionics, Mechanical, Electrical Engineering and/or holder of Aircraft Maintenance Engineering Licence for 5 years.
• Experience of 10+ years, with at least 7 years in Technical Support or equivalent.
• Thorough knowledge of latest technical developments and industry trends on respective Engine Systems.
• Ability to analyse and synthesise the technical information for implementation in cost effective ways.
• Excellent drafting and report writing skills.
• Demonstrable experience in managing complex tasks and decision making in a fast-paced environment.
• Should have experience in Engine Work-Scoping and Job Instructions Authoring.

Salary & benefits

Join us in this role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That's on top of transport benefits, life insurance and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website