Information Technology Support Engineer

1 week ago

Dubai, Dubai, United Arab Emirates Azizi Developments Full time 40,000 - 80,000 per year

Azizi Developments stands as one of the leading private real estate developers. Behind our iconic projects is a high-performing corporate team that drives strategy, innovation, and growth. Our professionals, spanning finance, HR, marketing, legal, and operations, play a vital role in shaping the future of our business. We operate with a keen sense of purpose, transparency, and integrity, committed to creating value at every level. If you seek to be part of a results-oriented, fast-paced environment where your contributions truly matter, Azizi is the ideal place to advance your career.

The IT Support Engineer is responsible for providing technical assistance and support related to computer systems, hardware, software, and networks. The role ensures smooth day-to-day IT operations, timely troubleshooting, and implementation of IT best practices across the organization.

Responsibilities:

  • Provide first and second-level technical support for hardware, software, network, and system issues.
  • Diagnose and resolve system, printer, or network connectivity problems in a timely manner.
  • Install, configure, and maintain desktop computers, laptops, servers, and peripheral equipment.
  • Assist users with troubleshooting Microsoft Office, email, and other business applications.
  • Monitor network performance, ensuring availability and security.
  • Support setup and maintenance of LAN, WAN, and Wi-Fi networks.
  • Manage user accounts, permissions, and access rights within Active Directory or related systems.
  • Coordinate with vendors or external service providers for maintenance and support.
  • Perform routine system maintenance, backups, and data recovery procedures.
  • Ensure compliance with IT policies, security protocols, and data protection standards.
  • Maintain an updated inventory of IT assets, licenses, and equipment.
  • Assist in upgrading systems and implementing new technologies.
  • Provide user orientation and training on IT tools and systems.
  • Maintain documentation for troubleshooting guides and user manuals.
  • Deliver timely and professional IT support to enhance user satisfaction.

Here's what you'll need:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Min 5 years of experience in IT support or system administration.
  • Strong knowledge of Windows and/or macOS environments, MS Office, and networking fundamentals.
  • Familiar with routers, switches, firewalls, and VPN configuration.
  • Experience with IT ticketing systems and remote desktop tools.
  • Excellent communication, analytical, and problem-solving skills.
  • Certifications such as CompTIA A+, CCNA, or Microsoft Certified IT Professional (MCITP) are an advantage.

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