Information Technology Manager

1 day ago

Dubai, Dubai, United Arab Emirates Interdev Technology Full time 120,000 - 180,000 per year

Role Summary

The IT Manager (Managed IT Services) is responsible for ensuring the smooth delivery and continuous improvement of IT support and infrastructure services for Interdev's clients. The role oversees the technical team, manages service performance, and ensures that client systems operate securely, efficiently, and in compliance with defined standards and SLAs.

This position requires strong technical expertise, leadership, and operational discipline to maintain service excellence and client satisfaction across all active accounts.

Key Responsibilities

  1. Service Delivery & Operations

  2. Lead and manage day-to-day operations of IT services, including network, server, cloud, and end-user environments.

  3. Monitor ticketing systems, track SLA performance, and ensure timely resolution of incidents and requests.

  4. Oversee proactive maintenance, patch management, backup, and system health checks.

  5. Implement ITIL-aligned processes for incident, problem, and change management.

  6. Coordinate with related service units such as AMC and Security for integrated client support.

  7. Client Management

  8. Serve as the technical escalation and account lead for assigned clients.

  9. Conduct periodic service reviews and present performance insights to clients.

  10. Work closely with internal teams to address client needs and deliver continuous improvements.

  11. Support business teams in solution planning, renewals, and technical presentations.

  12. Team Management

  13. Supervise and guide Support Engineers and Technicians across remote and onsite operations.

  14. Assign workloads, track performance, and ensure effective resource utilization.

  15. Foster skill development, accountability, and collaboration within the team.

  16. Enforce best practices in documentation, communication, and customer handling.

  17. Technical Leadership

  18. Oversee design, configuration, and support of IT infrastructure solutions (servers, virtualization, networks, M365, cloud, and backup).

  19. Drive adoption of modern management and monitoring tools to improve efficiency.

  20. Lead troubleshooting, escalation handling, and root cause analysis for critical issues.

  21. Ensure all client systems comply with security, backup, and operational policies.

  22. Reporting & Governance

  23. Maintain accurate asset, system, and service documentation.

  24. Generate regular performance reports for management review.

  25. Align operations with company's compliance and quality standards (ISO, SIRA).

Qualifications & Skills

Education & Certification

  • Bachelor's degree in Information Technology, Computer Science, or a related field.

  • Preferred certifications: Microsoft, ITIL, CCNA, VMware, or equivalent.

Experience

  • 6–10 years of experience in IT Infrastructure or Service Operations, with at least 3 years in a leadership role.

  • Proven experience managing client environments and IT support teams in a service-provider setup.

Technical Competencies

  • Strong knowledge of Windows Server, Active Directory, M365, virtualization, networking, and security systems.

  • Familiar with RMM, ticketing, and ITSM platforms.

  • Understanding of cloud infrastructure (Azure, AWS) and cybersecurity fundamentals.

Behavioral Competencies

  • Excellent leadership and team management skills.

  • Strong communication and analytical abilities.

  • Client-focused approach with a proactive mindset.

  • Ability to manage multiple priorities and deliver under pressure.

  • Information Technology Project Manager

    3 days ago

    Dubai, Dubai, United Arab Emirates AstraClarity Full time 90,000 - 120,000 per year

    Company DescriptionAstraClarity specializes in bridging the gap between business needs and technological solutions, creating a unified platform for collaboration. Our mission is to enable organizations to achieve their objectives through integrated IT solutions and an empowered, technology-driven workforce. With over 45 years of combined expertise from our...

  • Information Technology Analyst

    7 days ago

    Dubai, Dubai, United Arab Emirates Abronn FZE Full time 90,000 - 120,000 per year

    Company DescriptionAbronn FZE is a leading manufacturer specializing in ambulance conversions, special vehicles, and medical devices & equipment, based in Dubai, UAE. We are dedicated to providing innovative solutions that meet the specific needs of our clients. Our expertise and commitment to quality have established us as a trusted name in the...

  • Information Technology

    3 days ago

    Dubai, Dubai, United Arab Emirates HCLTech Full time 40,000 - 80,000 per year

    ResponsibilitiesAssist in the installation and configuration of hardware and software.Troubleshoot and resolve technical issues.Support ongoing IT projects and initiatives.Document processes and maintain IT records.Provide technical support to end-users.Collaborate with team members and other departments to improve IT services.QualificationsBachelor's degree...

  • Information Technology Project Manager

    7 days ago

    Dubai, Dubai, United Arab Emirates Sky High HR Solutions Full time 100,000 - 120,000 per year

    Company DescriptionSky High HR Solutions is a leading HR services provider operating in Abu Dhabi and Dubai, UAE. Sky High HR Solutions is committed to connecting organizations with exceptional talent and fostering growth. Their client-centric approach ensures tailored and effective staffing solutions.Role DescriptionThis is a full-time on-site role for an...

  • Information Technology Manager

    3 days ago

    Dubai, Dubai, United Arab Emirates MCCOIN VIRTUAL ASSETS L.L.C Full time 120,000 - 180,000 per year

    RH _REVPositionTitle: IT ManagerCompany: McCoin Virtual Assets LLCReporting to: CISOLocation: Dubai – Office Based at Lake Central TowerJob Summary:McCoin Virtual Assets L.L.C., a pioneering force in the blockchain-enabled fintech space, is seeking an experienced and hands-on IT Manager to oversee the development, maintenance, and security of our IT...

  • Director of Information Technology

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Course Full time 120,000 - 240,000 per year

    We are seeking an experienced IT Director with a robust background in real estate and construction to lead our technology initiatives. The ideal candidate will be responsible for overseeing all aspects of our IT infrastructure, implementing technology strategies that align with our business objectives, and ensuring that our systems support the unique needs...

  • Information Technology Engineer

    3 days ago

    Dubai, Dubai, United Arab Emirates Supercad Trading LLC Full time 80,000 - 120,000 per year

    Company DescriptionSupercad Trading LLC, with over 25 years of presence in the UAE, is a trusted provider of complete IT solutions designed for scalability, security, and business growth. We deliver a wide range of services including managed cloud migrations, security operations, infrastructure deployments, and software solutions, ensuring streamlined IT...

  • Information Technology Technician

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Tech Fortress Full time $40,000 - $60,000 per year

    Company DescriptionTech Fortress is a leading provider of Information Security, IT Managed Services, and SaaS Solutions. We help businesses protect their data, emails, and systems from cyber threats, including hacking, malware, and ransomware. By focusing on proactive strategies, we ensure clients are prepared to prevent potential incidents before they...

  • Information Technology Project Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates DX FutureTech Full time 150,000 - 250,000 per year

    We are seeking a highly skilled and experienced IT Project Manager with expertise in digital apps and Salesforce to join our dynamic team. As an IT Project Manager, you will be responsible for overseeing and managing the successful delivery of IT projects related to Web/Mobile applications and Salesforce implementations. The ideal candidate will have a...

  • Information Technology Technician

    7 days ago

    Dubai, Dubai, United Arab Emirates Nimra Technologies Full time 40,000 - 80,000 per year

    Company DescriptionNimra Technologies specializes in providing a range of technological solutions including structured cabling (Cat6/6A) and fiber optic cabling, data and wireless (WiFi) networks, and telephone PABX systems. They also offer CCTV surveillance solutions, access control systems, parking gate barriers, audio and video intercom solutions, public...