Technical Account Manager

Technical Account Manager (TAM) Arabic Speaker

Employment Type: Full-time Team: Customer Success / Solutions Engineering

About the role

You will own the post-sale success of enterprise customers, translating business goals into scalable solutions. Expect deep dives into system design, B2B/API integrations, Power BI analytics, and hybrid environments spanning on-prem/local cloud, private cloud, and public cloud. Comfort with SQL, virtual machines, and data/BI conversations is essential.

What you will do

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Customer ownership: Be the technical POC for a portfolio of B2B accounts; drive onboarding, adoption, and renewals.

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Requirements discovery: Lead workshops; capture functional/non-functional needs; document integration, deployment, and reporting requirements.

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System design & architecture: Produce HLD/LLD (auth, data flows, queues, webhooks, ETL, observability).

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B2B/API integrations: Deliver end-to-end integrations (REST/GraphQL, webhooks, OAuth2/JWT, versioning, error contracts).

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Hybrid & local cloud deployments: Plan/support installs on on-prem/private cloud (VMware/Hyper-V/KVM) and hybrid topologies (site-to-site VPN, IP allowlists, proxies).

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SQL & data ops: Write/review SQL for validation, transformations, troubleshooting (joins, window functions, indexing); support data migrations and performance checks.

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Power BI enablement: Translate business questions into Power BI datasets and dashboards; design data models (star/snowflake), define KPIs, and implement DAX measures and Power Query transformations.

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BI governance: Configure On-premises Data Gateway, schedule refreshes, implement row-level security (RLS), manage workspace/app deployment, and advise on governance standards.

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Embedded & API scenarios: Support Power BI embedding, token/auth patterns, and usage via REST APIs where applicable.

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Implementation leadership: Build plans, test strategies, acceptance criteria; coordinate internal and customer teams to hit milestones.

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Troubleshooting: Triage API/infra/BI issues via logs/metrics; drive RCAs and communicate status clearly.

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Advocacy & enablement: Feed product requirements; create runbooks and customer-facing guides; lead workshops and QBRs.

What you will bring

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4–8+ years in TAM / Solutions / Implementation / Integration roles with enterprise customers.

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Strong system design across distributed systems and event-driven patterns.

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Hands-on SQL (querying, profiling, indexing basics) and data formats (JSON/XML/CSV).

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Experience with VMs (VMware/ESXi, Hyper-V, KVM) and fundamentals: CPU/RAM/storage/network sizing, snapshots, templates, HA/DR.

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Comfort with local/private cloud and hybrid networking: VLANs, routing, firewalls, NAT, reverse proxies, TLS, VPNs, cert management.

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Proven B2B integration and API expertise (REST/GraphQL, webhooks, auth flows).

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Power BI proficiency: data modeling, DAX, Power Query, gateway setup, RLS, refresh scheduling, workspace/app lifecycle, and dashboard storytelling.

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Solid SDLC: Git, CI/CD; tools like Postman/cURL; ticketing (Jira) and docs (Confluence/Notion).

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Excellent stakeholder management and Arabic and English written/verbal communication.

Nice to have

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iPaaS (MuleSoft, Boomi, Workato), EDI (X12/EDIFACT), SFTP batch flows.

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DB admin basics (PostgreSQL/MySQL/SQL Server): roles, backups, replication concepts.

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Linux admin, containers (Docker), K8s familiarity; Terraform/Ansible.

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Observability (Grafana, Prometheus, Datadog), SLOs/SLIs; incident management.

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Security/compliance: SOC 2, ISO 27001, GDPR; secrets management.

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Power BI Premium/Power BI Report Server experience; PowerShell for admin automation; Fabric familiarity is a plus.