Operations Retail Manager

Job Title - Operations Retail Manager 

About the Role

You will lead and oversee the retail operations for toy and kids-products outlets, ensuring smooth store operations, excellent customer experience, inventory accuracy, and commercial performance. This role requires a hands-on, organized, and customer-centric approach to manage multiple retail locations (if applicable), coordinate teams, and deliver on sales and operational targets.

Key Responsibilities

Store Operations & Management
Manage day-to-day retail store operations, ensuring high standards of store presentation, cleanliness, product display, and customer service.
Oversee opening and closing procedures, cash handling, till accuracy, and safe management.
Ensure store compliance with company policies, health & safety guidelines, and retail regulations.

Inventory & Merchandising Management
Monitor and manage inventory levels, stock replenishment, and shrinkage control.
Coordinate with supply chain and procurement teams to maintain optimal product availability.
Oversee merchandising, product placement, shelf-stock, promotions, and in-store displays to maximize visibility and sales.

Team Leadership & Staff Management
Supervise, train, and mentor store staff, ensuring high customer service standards and operational discipline.
Create staff schedules, assign roles/tasks, and manage workload for smooth store functioning.
Conduct performance reviews, provide feedback, and support staff development and engagement.

Customer Experience & Service Excellence
Ensure excellent customer service and a positive shopping experience for all customers.
Handle customer feedback, complaints, returns, and queries professionally and promptly.
Drive customer loyalty through service quality, store ambience, and staff attitude.

Sales & Performance Management
Track store performance metrics: sales targets, conversion rates, average transaction value, and footfall.
Implement retail initiatives and promotional activities to boost sales and customer engagement.
Analyze sales data and customer behavior to identify trends, opportunities, and improvement areas.

Operations Coordination & Cross-Functional Collaboration
Coordinate with procurement, warehouse, supply chain, and logistics to ensure timely stock delivery and replenishment.
Work with marketing and merchandising teams to plan promotions, displays, and seasonal layout changes.
Collaborate with finance for cash flow, reconciliation, and financial reporting.

Store Expansion & Multi-Outlet Management (if applicable)
Support planning and execution of opening new retail outlets or managing multiple stores across locations.
Ensure operational standards, brand consistency, and compliance are maintained across all stores.
Implement standard operating procedures (SOPs) and best practices for scalable retail operations.

Qualifications & Experience
Bachelors degree in Business Management, Retail Management, or a related field (or equivalent experience).
48 years of retail operations experience, ideally in toys, kids products, or fast-moving consumer goods (FMCG) retail.
Proven experience in store management, inventory control, merchandising, and customer service excellence.
Strong leadership, communication, and people-management skills.
Ability to manage staff, motivate teams, and maintain high standards in a customer-facing retail environment.
Good numerical and analytical skills to monitor sales metrics, inventory data, and store performance.
Proficiency with retail POS systems, inventory management software, and basic office applications.
Customer-focused mindset with strong problem-solving abilities.
Flexibility to work retail hours, weekends, and holidays as needed.

Key Competencies & Behaviours
Strong leadership and team-management capability
Customer-centric attitude and service orientation
Excellent communication and interpersonal skills
Organized, detail-oriented, and process-driven approach
Sales-driven mindset with commercial awareness
Adaptability and resilience in a dynamic retail environment
Integrity, reliability, and professionalism
Problem-solving ability and calm decision-making under pressure
Ability to multi-task and manage multiple responsibilities effectively

What We Offer
Competitive compensation package with performance-based incentives
Opportunity to shape retail operations in a dynamic and growing retail segment (toys & kids products)
A leadership role with direct impact on customer experience, brand reputation, and business growth
Exposure to multi-functional operations: merchandising, supply chain, sales, customer service
Professional development and opportunity for career growth in retail management

Apply now