Sr. Vehicle Preparation Coordinator

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Vehicle Preparation Coordinator plays a crucial role in enhancing the customer experience by ensuring that the vehicle preparation team adheres to high-quality standards. Reporting to the Supervisor of Vehicle Preparation, the coordinator is responsible for overseeing a team of Car Washers, ensuring operations run smoothly from vehicle quality checks to inventory management. The role involves detailed documentation and reporting, effective stock management, handling yard maintenance, and managing lost and found items efficiently. It requires leaders who can manage and inspire their teams while maintaining operational excellence.

What You Will Do:

Quality Checks and Standards

• Conduct random inspections of 5 vehicles per shift to ensure compliance with Hertz cleaning standards.
• Report any discrepancies found during inspections to the Team Leader.
• Ensure all Vehicle Preparation Associates (VPAs) are trained on Vehicle Acceptance Criteria, Vehicle Preparation Standard Work and Damage Identification.

• Update the Huddle board before each shift according to the specified template.
• Conduct pre-shift huddles with all VPAs to communicate daily objectives.
• Manage the Order of Production Bar by updating vehicle cards based on business requirements.
• Reconcile the manifest with the excel file maintained by the Shift Supervisor.
• Ensure VPAs prepare correct vehicles according to the Substitution Matrix.

• Update and share the VPA productivity report daily, and share comprehensive reports weekly with the Team Leader.
• Maintain inventory of vehicle cleaning materials and ensure stock levels are sufficient.
• Coordinate with suppliers to procure materials at competitive rates.

• Record daily fuel consumption and perform comparative analyses, sharing findings with the Team Leader.
• Procure fuel following the Standard Operating Procedure (SOP).
• Manage yard cleaning in collaboration with the Facilities department and waste management company.

• Ensure accurate logging and handling of Lost and Found items as per Standard Work protocols.
• Maintain inventory checks to manage ageing vehicles and child seats, avoiding unnecessary ageing.
• Manage DSM inventory daily and ensure all vehicle transfers are recorded correctly, closing open NRTs daily.

Required Skills To Be Successful:

• Excellent interpersonal skills and high emotional intelligence.
• Demonstrated leadership qualities and team-building skills.
• Strong problem-solving and analytical capabilities.
• Effective planning and organizational skills.

What Qualifies You For The Role:

• Bachelor's degree or equivalent.
• Professional communication and presentational skills, both written and verbal.
• Over 2 years of experience managing people in a logistical role.
• Over 5 years of experience working in the automotive industry.

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper's point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall's deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.