Agent, Airport Services

2 weeks ago


Dubai, Dubai, United Arab Emirates Atlantis Full time

Job Description

Position Overview

Atlantis The Palm is hiring an energetic and guest-focused Airport Services Agent to deliver seamless arrival and departure experiences for international guests. This front-facing role is ideal for hospitality professionals who enjoy working with diverse cultures, handling high guest volumes, and creating positive first impressions in a fast-paced luxury environment.

Key Responsibilities

  • Act as the first point of contact for guests using airport services
  • Welcome and assist guests in a warm, professional, and personalized manner
  • Coordinate guest movements and requirements with internal departments
  • Maintain a smooth and efficient flow of information at all times
  • Ensure all team members follow standard operating procedures
  • Create a high-energy, positive service environment
  • Handle multiple guest interactions while maintaining service quality

Skills Set

  • Guest service and customer care
  • Communication and coordination
  • Multitasking and time management
  • Problem-solving in guest-facing situations
  • Team collaboration

Why Join Us

  • Tax-free salary with comprehensive benefits
  • Exposure to a global luxury hospitality brand
  • Ongoing training and career development opportunities
  • Multicultural and inclusive work environment
  • Long-term growth across the Kerzner International portfolio
Desired Candidate Profile

Ideal Profile

  • Minimum 2 years of experience in airport services, guest services, or customer service roles
  • Strong work ethic with a willingness to learn and grow within the organization
  • Excellent interpersonal and communication skills
  • Ability to work under pressure and manage high guest volumes
  • Additional language skills such as Arabic, Chinese, Italian, Spanish, French, or German are an advantage


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