Agent, Airport Services
2 weeks ago
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Job Type: Full-time
Key Responsibilities
- Act as the first point of contact for guests using airport services
- Welcome and assist guests in a warm, professional, and personalized manner
- Coordinate guest movements and requirements with internal departments
- Maintain a smooth and efficient flow of information at all times
- Ensure all team members follow standard operating procedures
- Create a high-energy, positive service environment
- Handle multiple guest interactions while maintaining service quality
Skills Set
- Guest service and customer care
- Communication and coordination
- Multitasking and time management
- Problem-solving in guest-facing situations
- Team collaboration
Why Join Us
- Tax-free salary with comprehensive benefits
- Exposure to a global luxury hospitality brand
- Ongoing training and career development opportunities
- Multicultural and inclusive work environment
- Long-term growth across the Kerzner International portfolio
Ideal Profile
- Minimum 2 years of experience in airport services, guest services, or customer service roles
- Strong work ethic with a willingness to learn and grow within the organization
- Excellent interpersonal and communication skills
- Ability to work under pressure and manage high guest volumes
- Additional language skills such as Arabic, Chinese, Italian, Spanish, French, or German are an advantage
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