Commercial Property Manager

The successful candidate will be joining the Commercial Property Management team in Dubai within the UAE property management department. Focusing on the ongoing management and work winning of high-profile commercial assets, working closely with the Associate Director Commercial Property Management, Client Relationship Managers and other Property and Facilities Managers to deliver a complete property management service to key clients.

They will have previous experience of working in a busy commercial environment and be able to provide a high level of service to, and establish rapport with, clients, leaseholders and Savills' colleagues. A good team player is imperative to this role, as is the ability to build relationships with lessee's, occupiers and clients.

Previous experience and a strong track record in commercial property management is a pre-requisite, Dubai commercial property management experience is a benefit, however general UAE experience is accepted, but must be from A grade to high grade B+ assets, and with key corporate / government clients.

This role will be site-based working closely with colleagues and leading a small team while working with and reporting to senior management based off site.

Key Responsibilities

• Ensure delivery of Property Management Services in accordance with executed Commercial Property Management Agreements in line with contractual KPIs, SLAs, and having regard to RICS professional standards
• Set up and mobilisation of new sites as and when required
• Direct the leasing initiatives for vacant commercial space, together with the Savills leasing teams, supporting viewings and deal closure in order to optimise occupancy and income
• Management of lease implementation, with regards client and tenant covenants and critical dates, as well as ongoing occupation, and future renewals / tenancy adjustments
• Manage tenant's occupation within the lease terms, as well as building rules and regulations
• Develop / enhance building operations, rules, policies and regulations
• Be a point for escalation for leaseholder queries and more complex issues
• Meet with the client at least monthly, and also conduct regular tenant meetings
• Conduct monthly client meetings and regular tenant engagements
• Contribute directly towards improving the property and facilities management processes, training and mentoring of junior operations staff (as appropriate)
• Liaise with the Client Accountant to prepare financial reports for Clients
• Quarterly and monthly management reporting, including arrears and service charge variations
• Manage multi-discipline contractors to ensure services are delivered to the expected high standards, with a particular emphasis on Customer Service
• Ensure that Health and Safety compliance is adhered to by facilities management service providers
• Service charge budget setting in collaboration with the Facility Manager, co-ordination and management in accordance with RICS Professional Statement - setting annual budgets, obtaining clients/leaseholder agreement, organising billing and collection, reconciling accounts within agreed timescales
• Manage service charge allocation, apportionment, reporting and reconciliation in line with RICS guidelines
• Management of site staff, where applicable
• Weekly review of open maintenance jobs and ensure these are closed out in accordance with KPI's
• Monitor, review and report on FM providers and their performance to SLAs and KPIs
• Ensure statutory compliance and health & safety adherence by all service providers
• Develop and execute tenant engagement programs, enhancing occupier satisfaction and retention
• Prepare and maintain Business Continuity Plans and support emergency response procedures in coordination with stakeholders.
• Work with reporting tools and dashboards to automate KPIs and SLA tracking where applicable
• Monthly documented building inspection for the Client and monthly Client report
• Documented quarterly property inspections with FM service providers
• Manage all building related expenditure within the client's approved budgets
• Support and implement sustainability initiatives in line with the client's plan, ESG strategies, and sustainability goals
• Cross sell the skills and services of the other Savills divisions to existing and potential clients
• Assistance with new business pitches, and onboarding of new assets

Skills, Knowledge and Experience

• Minimum of 5 years in a Commercial Property Management related role, ideally in Dubai, but can be wider UAE, essential A grade to high B+ experience, and key corporate / Government clients
• Passion for real estate, and a progressive career in commercial real estate
• Strong commercial awareness
• Clear understanding of commercial assets P&L and financial reporting
• Highly professional appearance & presentation and strong leadership skills
• Excellent communicator and client relationship skills
• Good time management and organisational skills
• Excellent attention to detail skills
• Strong team player, leader and mentor of junior staff
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint) with a strong focus on creating professional client reports and analysis dashboards
• Familiarity with Property Management systems (ex. Yardi), including lease administration, budgeting, service charge reconciliation, and reporting functions
• Valid UAE driving licence and a car
• Arabic speaker is advantageous but not essential
• Currently based in Dubai is preferable, but Abu Dhabi commute may be considered
• Proactively keeps up to date on industry and Market developments using networking activities and relevant professional institute information and updates
• Aware of the financial contribution the role makes to the business, be aware of expense costs, taking a diligent approach as well as being familiar with the business strategy for the Dubai team
• Educated to Bachelor`s degree level