Executive Banking Relationship Manager

Job Summary
About Us
Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly 'think client' and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.

We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.

If you're looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.

About The Job
To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new Affluent Employee banking Client and company relationships, onboard new affluent payroll and AUM clients while maintaining and servicing a Employee Banking portfolio, through excellent communication, negotiation and customer service.

Key Responsibilities

• Creation of sales plans for revenue generation and business development while driving the Affluent Employee banking client Acquisition - payroll and AUM casa business
• Generate new affluent payroll and AUM casa business to achieve defined targets in terms of the number of customers, volumes and revenue, including product mix, Cross-sell/active/ passive ratio, liability targets, transactions
• Onboarding of Affluent banking customers referred by internal partnerships & collaborations
• Creation of sales plans to acquire large Affluent Employee banking corporates and High Net worth clients through referrals and partnerships
• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
• Effectively meeting customer expectations and handling/ reduction of customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners.
• Ensure KYC/AML updates, proper zero error documentation.
• To be able to detect any suspicious transactions, Money laundering, forgeries etc.
• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.

Skills And Experience

• Manage Conduct
• Manage Risk
• Manage People
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build
• Experienced Sales and Relationship Manager with background in handling Affluent Employee Banking Payroll & AUM CASA acquisition
• Strong communication and negotiation skills with the ability to influence outcomes.
• Networking ability to manage interdepartmental deliverables.
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
• Adapting to multi-cultural environment.
• In-depth knowledge of Affluent Employee banking products and client base

Qualifications

• University Graduate.
• Relevant experience in sales and relationship management.
• Experience in handling Affluent Employee Banking Relationship, portfolio and products (Payroll/AUM accounts).
• Demonstrated ability in sales planning.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Networking ability to manage interdepartmental deliverables.
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
• Computer literacy at the user level.
• Adapting to multi-cultural environment.
• In-depth knowledge of capital markets and financial planning.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.