Education Associate

5 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Miral Experiences Full time

Job Description
The Education Associate is a guest facing role which welcomes and interacts with guests of all age. This position is responsible in delivering the important information in the assigned Zoological attractions and/or exhibits. This position requires the ability to stand and walk for an entire shift; handle and work with animal ambassadors including mammals, birds, Reptiles and some aquatic species. Lift, push and pull 15kg; and work in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays.

The job scope includes:

  • Proactively interacts to all guests in a friendly and professional manner
  • Delivers the education facts on the assigned attraction/exhibit
  • Maintains theme park's knowledge to provide updated information to the guests
  • Handles guests concerns and queries, provide appropriate resolution, and available and achievable service recovery as needed
  • Prepares educational materials and maintains its professional appearance
  • Ensures all departmental checklists are consistently completed and informs line manager for any tasks that requires action
  • Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department's SOPs
  • Promotes products, services and activities available to the guests
  • Completes all required trainings and maintains professional development and competencies
  • Maintains cleanliness and organization of the workplace for designated areas
  • Performs other duties as assigned

To be considered for the role, you will need to have:
Job Essentials:

  • High School Diploma / Bachelor's Degree or equivalent experience
  • 1 year of experience in customer service
  • Experience in zoological and/or theme park setting is a plus
  • Outgoing personality
  • Excellent skills in customer/guest interaction
  • Excellent English communication skills, verbal and written
  • Basic knowledge of educational principles and instructional design models
  • Basic computer skills, including MS Office applications

Interested in this opportunity? Apply now

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